Elevated Technical Support Expert

hace 3 días


Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

Company Overview

Ll Oefentherapie is a leading organization in the field of technical support, dedicated to delivering exceptional services to our clients.

Salary

The estimated salary for this position ranges from $120,000 to $180,000 per year, depending on location and experience.

Job Description

As a Senior Support Engineer at Ll Oefentherapie, you will be responsible for providing strategic technical support to ensure the highest level of customer satisfaction. Your primary focus will be to create and utilize automated technology and instrumentation to diagnose, document, and resolve or avoid customer issues.

Required Skills and Qualifications

To excel in this role, you should possess:

  • Advanced database skills in DB2, Oracle, Sybase, Informix, and MS SQL Server
  • Strong SQL skills and ability to understand complex SQL statements
  • Database administration and data modeling experience
  • Knowledge of operating systems (WINDOWS, LINUX)
  • Hands-on Linux shell commands to configure servers, track memory & disk usage, file management, and permissions
  • Experience in WebLogic Application server administration and deployment of web applications on WebLogic
  • Experience in Cloud Infrastructure and Cloud Deployments; Oracle Cloud Infrastructure (OCI) experience is desired
  • Experience in supporting client/server and web-based applications
  • Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse
  • Experience with browser technologies (products, plug-ins) on different platforms; CGI, MS-IIS knowledge or experience
  • Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manager, Oracle OID, Microsoft AD) preferred
  • Previous technical support experiences are an advantage
  • Strong customer service skills and an eagerness to excel along with troubleshooting skills and tenacity in problem solving
  • Excellent written and verbal communication skills
  • Attention to detail and the ability to learn quickly
  • Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Others

This role requires regular on-site visits to customers' locations and may involve travel.



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