Bilingual Sales Representative
hace 2 días
**Job Summary:**
We are seeking a highly motivated and customer-focused Bilingual Sales Representative to join our team at AT&T. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers in the U.S.
**Key Responsibilities:**
- Provide effective and timely resolutions for customers through creative problem-solving and consultative approach.
- Engage with customers to understand their needs and provide personalized recommendations for AT&T's products and services.
- Use knowledge of AT&T's products and services to simplify explanations of customer bills, rate plans, and features.
- Collaborate with internal teams, including Tier 3 support, third-party vendors, and suppliers to address customer issues and provide resolution.
- Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Train and work with customers to troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
- Get customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software and applications.
**Requirements:**
- Advanced English Fluency to engage with U.S. customers.
- Experience using a personal computer and Microsoft Office products.
- One year of customer sales experience.
- Ability to train and work 5 days (40 hours during operation hours) + 2 resting days per week.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
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