Bilingual Sales Representative

hace 2 días


Guadalajara, Jalisco, México At&Amp;T A tiempo completo

**Job Summary:**

We are seeking a highly motivated and customer-focused Bilingual Sales Representative to join our team at AT&T. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers in the U.S.

**Key Responsibilities:**

  • Provide effective and timely resolutions for customers through creative problem-solving and consultative approach.
  • Engage with customers to understand their needs and provide personalized recommendations for AT&T's products and services.
  • Use knowledge of AT&T's products and services to simplify explanations of customer bills, rate plans, and features.
  • Collaborate with internal teams, including Tier 3 support, third-party vendors, and suppliers to address customer issues and provide resolution.
  • Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service.
  • Train and work with customers to troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
  • Get customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software and applications.

**Requirements:**

  • Advanced English Fluency to engage with U.S. customers.
  • Experience using a personal computer and Microsoft Office products.
  • One year of customer sales experience.
  • Ability to train and work 5 days (40 hours during operation hours) + 2 resting days per week.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.


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