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Director of Sales and Service Operations

hace 2 meses

Xico, México Citi A tiempo completo

**Job Summary**:

Citi is seeking a highly experienced and skilled professional to lead our Sales and Service Operations team. As a key member of our Commercial Banking team, you will be responsible for driving business growth and delivering exceptional customer service.

**Key Responsibilities**:

• Develop and execute sales strategies to drive revenue growth and expand our customer base

• Build and maintain strong relationships with clients and stakeholders to understand their needs and preferences

• Lead a team of sales and service professionals to ensure excellent customer service and sales performance

• Collaborate with cross-functional teams to identify business opportunities and develop solutions

• Analyze market trends and competitor activity to inform sales and service strategies

• Ensure compliance with regulatory requirements and Citi's policies and guidelines

• Develop and implement training programs to enhance sales and service skills

• Monitor and report on sales and service performance metrics

**Requirements**:

• 15+ years of commercial banking experience, preferably in sales and service leadership roles

• Proven track record of driving business results through effective sales management

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Ability to analyze complex data and develop insights to inform business decisions

• Strong understanding of sales and service strategies and tactics

• MBA or advanced degree preferred

**What We Offer**:

Citi is an equal opportunity and affirmative action employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.