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Customer Service Representative
hace 1 mes
Customer Service Representative
This role has been designated as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.
**About the Role**:
Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
**Key Responsibilities**:
Escalate customer satisfaction issues, including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
**Requirements**:
Advanced English - REQUIRED
- Bachelor's Degree in business administration or computer science or equivalent education
- 2 - 4 years related experience in a telephone support position in a service or end-user support environment.
- Experience in the microcomputer industry.
- Portuguese
- Working knowledge of the field of Customer Relations.
- Verbal communication and customer service skills.
- Intermediate-level knowledge of operating systems software.
- Demonstrated writing/correspondence skills.
- Presentation skills.
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
**What We Offer**:
A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
**Additional Skills**:
**Health & Wellbeing**
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
**Personal & Professional Development**
**Diversity, Inclusion & Belonging**
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
