Senior Cruise Customer Service Specialist
hace 1 semana
**Job Overview:**
Cruise Vacations Worldwide is seeking a highly skilled and experienced Senior Cruise Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our members, addressing their concerns, and ensuring their satisfaction.
Estimated Salary: $55,000 - $65,000 per year, depending on experience.
Job Description:
The Senior Cruise Customer Service Specialist will independently address member concerns through detailed research and tracking of individual incidents, in alignment with policies and procedures. This includes negotiating mutually agreeable resolutions while maintaining the highest levels of member satisfaction with minimal cost impact to the company.
This role requires technical assistance to members using internal technology and vendors' portals to obtain information and resolutions.
Responsibilities:
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