Senior Customer Resolution Specialist

hace 2 meses


Xico, México Hewlett Packard Enterprise A tiempo completo

Overview

Hewlett Packard Enterprise is a leading provider of technology solutions. As a Senior Customer Resolution Specialist, you will be part of a diverse and dynamic team that resolves customer issues in a timely and professional manner.

About the Role

This role involves providing exceptional customer service to resolve escalated case issues received via telephone and written correspondence. You will work closely with various stakeholders, including field employees, executives, and channel partners, to ensure customer satisfaction.

Key Responsibilities

  • Provide professional solutions to customer inquiries and complaints
  • Escalate complex issues to relevant teams for prompt resolution
  • Develop and maintain relationships with customers and stakeholders
  • Stay up-to-date with company policies and procedures

Requirements

To succeed in this role, you should have:

  • A Bachelor's Degree in business administration or computer science
  • 2-4 years of experience in a telephone support position
  • Advanced English language skills
  • Portuguese language proficiency
  • Verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software

What We Offer

Hewlett Packard Enterprise offers a competitive salary, extensive social benefits, and a diverse and dynamic work environment. Our comprehensive suite of benefits includes:

  • A competitive salary range: $80,000 - $110,000 per annum
  • Extensive social benefits, including health insurance and retirement plans
  • Opportunities for career development and growth

Additional Information

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.



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