Customer Service Representative

hace 1 semana

Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
About PepsiCo

PepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As a global organization, we strive to make a positive impact on the world around us, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a highly skilled Customer Service Representative to join our team at Frito-Lay North America. As a CSR, you will be responsible for ensuring day-to-day order processing, driving gold standard customer service, and maintaining site performance metrics. If you're a detail-oriented, customer-focused individual with excellent communication skills, we encourage you to apply.

Responsibilities
  • Ensure day-to-day order processing for Frito-Lay North America, including order confirmation, order cleansing, and management of ICRs/Filters
  • Provide exceptional customer communications, including managing adds/cuts, missing order communication, and off-template orders
  • Confirm order completion and ensure timely resolution of customer issues
  • Support other CSRs on vacations and provide backup coverage as needed
Requirements
  • Fluent in English
  • Bachelor's degree preferred
  • Frito-Lay Field Sales Operations/Plant experience preferred
  • Strong verbal and written communication skills to effectively interact with all levels of management
  • Ability to provide superior customer service with strong follow-up skills
  • Working knowledge of order processing and order life-cycle, PWM, IPM/ICS
  • Demonstrated capability of the FLNA SAP solution
  • Proficient in Microsoft Suite applications
  • Demonstrated ability to work in a results-oriented, challenging environment
What We Offer
  • Opportunities to learn and develop every day through a wide range of programs
  • Internal digital platforms that promote self-learning
  • Development programs according to Leadership skills
  • Specialized training according to the role
  • Learning experiences with internal and external providers
  • Recognition programs for seniority, behavior, leadership, moments of life, among others
  • Financial wellness programs that will help you reach your goals in all stages of life
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
  • Benefits for your family, such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.

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