Empleos actuales relacionados con Customer Support Team Lead - Ciudad de México, Ciudad de México - VusionGroup

  • Customer Support Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    About CozymealCozymeal is a leading global marketplace that connects customers with culinary experiences and products. Our platform offers a wide range of services, including cooking classes, private chef experiences, culinary tours, and more.Job DescriptionWe are seeking a highly experienced Customer Support Team Lead to join our operations team. As a key...

  • Customer Support Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    At Cozymeal, we're on a mission to connect people through culinary experiences. As a Customer Support Team Lead, you'll play a crucial role in ensuring our customers have an exceptional experience with our platform.Key Responsibilities:Lead and manage a team of customer support associates to provide timely and effective support to our customers.Set and track...

  • Customer Support Team Supervisor

    hace 4 días

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    About Our Team:Samsara is a pioneering company in the Connected Operations Cloud, serving organizations that rely on physical operations to harness IoT data and develop actionable insights. Our team helps improve safety, efficiency, and sustainability in global industries, including agriculture, construction, field services, transportation, and...

  • Technical Support Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Verifone A tiempo completo

    About the RoleAs a Technical Support Team Lead at Verifone, you will be responsible for leading and developing a team of Helpdesk Technical Support agents. Your primary goal will be to enhance their skills and abilities, ensuring they can effectively resolve customer concerns and provide a positive experience.Key ResponsibilitiesLead and develop a team of...

  • Technical Support Team Lead

    hace 4 días

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is seeking a Technical Support Supervisor to lead the Customer Care Technical Support Center in Queretaro, Mexico.**Key Responsibilities:**- Provide direction and manage day-to-day functions of the Customer Care Technical Support Center.- Work closely with support management in various Eaton Care support locations, including...

  • Customer Service Team Lead

    hace 4 semanas

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:Marken, a subsidiary of UPS, is seeking a Customer Service Team Lead to provide enhanced customer services and operational support. The successful candidate will oversee daily operations, monitor service levels, and ensure timely delivery of shipments.Main Responsibilities:Oversee daily customer service...

  • Customer Service Team Lead

    hace 1 mes

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.Main Responsibilities:Oversee daily customer service operations and ensure...

  • Technical Support Team Lead

    hace 4 semanas

    Ciudad de México, Ciudad de México Verifone A tiempo completo

    About the RoleThe Verifone Helpdesk Team Lead will play a key role in supporting the continued development of our front-line representatives. This position will be responsible for leading and developing Helpdesk Technical Support agents through the continued learning curve after training and nesting on to the Production floor.Key ResponsibilitiesLead and...

  • Customer Service Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.Main Responsibilities:Oversee daily customer service operations and ensure...

  • Cfa Customer Service Team Lead

    hace 4 días

    Ciudad de México, Ciudad de México Aig A tiempo completo

    AIG is seeking a Customer Service Team Lead to support and lead Customer Service Coordinators in providing emergent assistance to travelers abroad.This challenging and rewarding role requires problem-solving, analytical, and customer service skills to resolve customer inquiries and provide omnichannel assistance to customers.The ideal candidate will have...

  • Customer Success Team Lead

    hace 6 días

    Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completo

    Customer Success Manager OpportunityWe're seeking a highly organized and disciplined individual to lead our customer success team. As a Customer Success Manager, you will be responsible for leading implementation projects with our enterprise customers, providing customer support and user onboarding, and owning and managing customer renewals.Key...

  • Technical Support Team Lead

    hace 7 días

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to our end users and partners. This in-office position is based in Mexico City and requires a strong ability to manage both technical and managerial tasks while working effectively under pressure.Key...

  • Service Desk Team Lead

    hace 1 mes

    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Service Desk Team Lead OpportunityWe're seeking a highly skilled and experienced Service Desk Team Lead to join our team at Cognizant. As a key member of our IT support team, you will be responsible for delivering exceptional service to our clients and driving team performance.Key Responsibilities:Lead a team of IT support specialists to ensure timely and...

  • Customer Service Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to...

  • Technical Support Team Lead

    hace 1 mes

    Ciudad de México, Ciudad de México Verifone A tiempo completo

    About the RoleThe Verifone Helpdesk Team Lead will play a key role in supporting the continued development of our front-line representatives. This position will be responsible for leading and developing Helpdesk Technical Support agents through the continued learning curve after training and nesting on to the Production floor.Key ResponsibilitiesEnhance...

  • Customer Service Team Lead

    hace 7 días

    Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our Customer Contact Centre, you will be responsible for ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to the Customer...

  • Customer Service Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at 253 KONE Mexico S.A. de C.V.Key Responsibilities:Oversee the workflow of the Customer Center to ensure agents have consistent support and guidance over their daily workload by providing training and feedback.Observe agents weekly to...

  • Product Support Team Lead

    hace 1 mes

    Ciudad de México, Ciudad de México Stripe A tiempo completo

    About StripeAt Stripe, we're building a financial infrastructure platform for businesses. Our mission is to increase the GDP of the internet, and we're looking for talented individuals to join our team.The RoleWe're seeking a Product Support Team Lead to join our Support team. As a Team Lead, you'll be responsible for supporting a team of Operations...

  • Customer Service Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Centre Team Leader. As a key member of our operations team, you will play a crucial role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesReport to the...

  • Customer Service Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our Customer Contact Centre, you will be responsible for ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to the Customer...

Customer Support Team Lead

hace 2 meses

Ciudad de México, Ciudad de México VusionGroup A tiempo completo

About the Role

VusionGroup is a fast-growing retail tech company that's revolutionizing the way retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable. We're looking for a highly skilled and experienced Customer Support Team Lead to join our After-Sales Support team.

Key Responsibilities

  • Manage and Develop the Team
    • Lead and manage a team of Service Desk Specialists to ensure excellent customer service and support.
    • Develop and implement training programs to enhance the skills and knowledge of the team.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Support Operations
    • Collaborate with the support team to establish priorities and objectives to achieve high-quality customer service.
    • Monitor and analyze support metrics to identify areas for improvement and implement changes to optimize performance.
    • Develop and maintain processes and procedures to ensure efficient and effective support operations.
  • Customer Experience
    • Work closely with customers to understand their needs and preferences.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Qualifications and Skills
    • Experience:
      • Minimum of 2+ years of experience in a customer support leadership role.
      • 2+ years of experience in a customer-facing role, with a proven track record of delivering excellent customer service.
    • Skills:
      • Excellent communication and interpersonal skills.
      • Strong leadership and management skills.
      • Ability to analyze complex problems and develop effective solutions.
      • Proven experience in managing multiple priorities in a fast-paced environment.
      • Strong attention to detail and ability to maintain confidentiality.
    • Education:
      • Bachelor's degree or equivalent in a related field.

What We Offer

  • Competitive Salary and Benefits Package
  • Opportunities for Professional Growth and Development
  • Collaborative and Dynamic Work Environment
  • Recognition and Rewards for Outstanding Performance