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Merchandising Operations Manager

hace 2 meses

Xico, México Uber A tiempo completo

About the Role

At Uber, we're expanding our New Verticals business to enable consumers to get just about anything delivered through our platform. As an Operations Manager, you'll support our Selection and in-app Merchandising Operations, contributing to our efforts to improve the experience and growth across different categories, such as grocery, convenience, and alcohol. Your goal will be to ensure a quality and reliable experience for consumers, merchants, and earners in Mexico.

Key Responsibilities

  • Implement tools and processes to make our business operations more efficient.
  • Drive programmatic improvements on critical business goals related to merchant strategy, selection optimization, and site merchandising.
  • Lead execution cross-functionally with merchandising ops, marketing, operations, product, Legal, and Sales teams.
  • Supervise the online grocery industry, providing thought leadership and innovation while offering ownership and autonomy over your work.

What You'll Do

  • Partner with cross-functional teams to build a compelling, local app experience online through merchandise presentation (product pages, landing pages, new UX) of Mexico.
  • Ongoing interpretation of qualitative inputs and assessment (e.g., audits and driven analyses).
  • Proactively define engaging content strategies across channels.
  • Establish and leverage collaborative relationships with merchants and partner collaborators of Mexico.
  • Be a strong thought partner with Product to create solutions and influence the roadmap.
  • Establish digital merchandising expertise within the organization by developing standard methodologies that drive operational excellence across the consumer journey.
  • Build customer-centric and product-driven selection and site merchandising strategies for Mexico.
  • Identify and recommend optimizations for program execution based on customer insights, customer feedback, and assessment of business results of Mexico.
  • Partner with key collaborators in Marketing, Sales, Operations, and Product to assess impact and gain alignment with broader business goals.
  • Lead Merchandising execution, including strategy, advise, data analysis, experimentation, partner management, ownership, and project management.

Requirements

  • Experience in marketing, merchandising, operations, and/or strategy roles with a desire to expand abilities; experience in e-commerce, grocery, or CPG merchandising is preferred.
  • Advanced understanding of how site merchandising, selection, catalog, item data, and digital products work.
  • Understanding of Merchandising strategy, planning, and execution and the underlying technology used to deliver Merchandising experiences.
  • Understanding of customer, market, and industry trends and emerging challenges within Grocery and Merchandising environments.
  • Ability to thrive in a fast-paced and ambiguous environment.
  • Experience problem-solving and proposing outstanding solutions to complex issues.
  • Strong experience building and driving complex processes.
  • Proven track record to balance multiple critical tasks and consistently delivering.
  • Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross-functional teams.
  • Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions.
  • Excel/Google Sheets proficiency.
  • We would love if you have experience working with SQL.