Helpware Customer Experience Expert
hace 4 semanas
We are seeking an experienced Customer Support Representative to join our team in Guadalajara, Mexico. As a Helpware employee, you will be addressing customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
Key Responsibilities:- Develop a thorough understanding of our clients' products & user profiles to provide accurate information
- Onboard new users by responding to their questions and concerns
- Support users with account issues, provide information retrieval, and help them find network dentists
- Actively seek feedback on product issues, common questions, and potential improvements in the product/marketing/service
- Assist network dentists in finding payment schedules and suggest upselling to the BNPL product
- Respond promptly to live inbound requests on various channels and ensure a positive experience for all customers
Our ideal candidate has 6 months of experience in a customer service role, preferably in dental or subscription service support. Fluency in English with professional writing skills is essential, along with full-time availability and computer proficiency.
Estimated Salary Range: $35,000 - $45,000 per yearThis position offers an excellent opportunity to grow professionally and develop your skills in a dynamic company like Helpware.
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