Senior Business Analyst
hace 5 días
As a key member of our support team, you will play a vital role in ensuring the success of our clients by providing expert-level functional support for our AxiomSL platform. Your primary responsibility will be to investigate and resolve any issues that may arise, working closely with clients, the Customer Success Manager, Product, and Customer Delivery teams to share customer insights and drive business growth.
Key Responsibilities- Provide timely and effective resolution of Axiom product issues via our Case Management System, phone, or Zoom.
- Investigate and resolve client issues, reproducing suspected bugs and providing relevant workarounds or updating the development team with comprehensive information.
- Act as the main point of contact for client issue investigation and resolution, working closely with cross-functional teams to ensure seamless communication and collaboration.
- Generate MI reports using Case Management System, Confluence, and Excel tools to provide valuable insights and drive business decisions.
- Maintain domain expertise in one or more AxiomSL products, staying up-to-date with the latest features and functionalities.
- Lead on-site/remote client support sessions, providing exceptional customer service and ensuring timely delivery of solutions to meet client expectations.
- 3-5 years of first-line support experience, preferably in IT applications/systems, including business reporting applications.
- Strong understanding of business reporting concepts and ability to work with minimal supervision.
- Excellent problem-solving skills, attention to detail, and accuracy are essential.
- Previous finance industry experience and understanding of key financial products and their main characteristics are highly desirable.
- Strong communication skills and ability to work with a team in a dynamic environment to deadlines.
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