Senior Business Analyst

hace 2 días


Oaxaca, Oaxaca, México Metrio A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Senior Analyst to join our team at Metrio. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and developing initiatives to improve customer satisfaction.

Key Responsibilities
  • Provide top-notch customer service, responding to billing inquiries, service requests, and sales support in a timely and professional manner.
  • Under general supervision, troubleshoot and resolve moderately complex escalated issues, working closely with the development team and sales team as needed.
  • Monitor issues with clients, exchanges, and internal customers, ensuring prompt resolution and follow-up.
  • Distribute information to customers regarding new products, product updates, or changes, ensuring seamless communication.
  • Administer and maintain client/customer data systems, following standard procedures and protocols.
Requirements
  • Bachelor's degree required; comparable experience may be substituted.
  • At least 3 years of experience in a similar role.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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