Customer Service Specialist

hace 1 semana


Xico, México Adidas A tiempo completo

Job Summary: We are seeking a highly skilled Customer Service Specialist to support our Wholesale business in achieving sales and market strategy objectives. As a key member of our team, you will be responsible for ensuring a reliable, adequate, and competitive customer service level for all adidas and Reebok Key Accounts.

Key Responsibilities:

  • Manage customer order books, ensuring they are always updated according to customer and company needs and requirements.
  • Monitor electronic receipts for errors and correct them using provided tools.
  • Act as key contact for customers' inquiries about order and delivery status, change requests, returns, and claims.
  • Compile various order-related analyses and reports at the request of customers, sales reps, or other internal teams.

Company Culture: At adidas, we foster a winning culture that values mental strength and athlete's mindset. Our company culture is built on five core behaviors:

  • Courage: Speak up when you see an opportunity; step up when you see a need.
  • Ownership: Pick up the ball. Be proactive, take responsibility, and follow-through.
  • Innovation: Elevate to win. Be curious, test, and learn new and better ways of doing things.
  • Teamplay: Win together. Work collaboratively and cultivate a shared mindset.
  • Integrity: Play by the rules. Hold yourself and others accountable to our company's standards.
  • Respect: Value all players. Display empathy, be inclusive, and show dignity to celebrate diversity, supports inclusiveness, and encourages individual expression in our workplace.


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