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Technical Support Specialist
hace 2 meses
Job Summary
NTT DATA Services is seeking a skilled Helpdesk Associate to join our team in a technical support role. As a Helpdesk Associate, you will provide technical support to our clients, troubleshooting and resolving issues related to hardware and software applications.
Key Responsibilities
- Provide general L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls and escalate to other support groups as needed
- Provide support based on email-generated requests or reports
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Requirements
- Availability to work 45 hours per week
- English and Spanish support
- Interest in working on afternoon/night shifts
- Looking to work in an IT environment
- 6 months of experience in customer service
We Offer
- Competitive salary
- Grocery tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% vacation bonus
- 5 personal days per year
- Medical insurance
- Life insurance
- Dental insurance
- Discounts with selected optics
- Opportunity to grow in the company
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.