Customer Service Representative

hace 5 días


Guadalajara, Jalisco, México Ibm A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at IBM Consulting. As a key member of our service operations team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide technical support and resolution to complex customer issues
  • Collaborate with cross-functional teams to implement process improvements and ensure consistent service delivery
  • Develop and maintain strong relationships with clients and stakeholders
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery

Requirements:

  • B2+ to C1 proficiency in English and native fluency in Spanish, both written and spoken
  • Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST
  • Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional customer service
  • Relevant degree or equivalent experience in customer service or a related field

Preferred Qualifications:

  • Experience in a contact center specifically in customer service role
  • Supporting clients with US operations (B2C)

About IBM Consulting:

IBM Consulting is a leading provider of business and technology transformation services. We help our clients navigate complex business challenges and achieve their goals through the power of collaboration and innovation.

As an IBM Consultant, you will have the opportunity to work with a diverse range of clients and projects, and to develop your skills and expertise in a dynamic and supportive environment.



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