Customer Service Representative

hace 5 días

Guadalajara, Jalisco, México Glidewell Guadalajara A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Glidewell Guadalajara. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide high-quality customer service through various communication channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist customers with product information, orders, and returns.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in customer service and/or call center environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Strong problem-solving and conflict resolution skills.
  • Proficient in Microsoft Office Suite.
Preferred Qualifications
  • Dental lab or dental office experience.
  • Customer service certification or training.
  • Fluency in multiple languages.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the dental industry.

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