Customer Service Ambassador

hace 5 días


Guadalajara, Jalisco, México Helpware A tiempo completo

About Helpware

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Team is Growing

We are seeking highly skilled and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer inquiries and concerns in a professional and timely manner
  • Utilize strong time management and prioritization skills to meet customer needs
  • Employ excellent problem-solving and troubleshooting skills to resolve customer issues
  • Develop effective written communication skills to ensure clear and concise communication with customers
  • Maintain attention to detail and dedication to delivering a high-quality customer service experience
  • Stay up-to-date with new and existing workflows to ensure seamless service delivery

Requirements

  • At least 1+ years of BPO experience in customer service
  • Outstanding verbal and written communication skills in business terms
  • Ability to maintain confidentiality around company proprietary information
  • Enjoyment of working with and communicating with people and solving problems
  • Ability to multitask and prioritize while remaining calm and pleasant
  • Solid problem-solving skills
  • Strong organizational skills
  • Quick thinking and adaptability
  • Courteous and customer-focused


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