Multilingual Collections Specialist
hace 2 meses
At Joi, we're seeking a highly skilled Multilingual Collections Specialist to join our dynamic team. This rewarding career opportunity is ideal for individuals fluent in English, passionate about delivering exceptional customer service, and eager to showcase their talents in negotiation and problem-solving.
**Key Responsibilities**:
The successful candidate will be responsible for ensuring billing obligations are upheld, maintaining accuracy and integrity in all transactions. They will engage in negotiations with clients to establish payment plans and resolve outstanding debts. Additionally, they will file and update documents accurately and in a timely manner, conduct skip tracing activities to locate individuals with outstanding debts, and utilize strong collections abilities to recover overdue payments and minimize losses.
**Required Qualifications**:
To excel in this role, candidates should possess previous experience in customer service roles, demonstrating excellent communication and interpersonal skills. Proficiency in Microsoft Office/Google Suite and the ability to navigate various software systems efficiently are also essential. Strong analytical skills, including the ability to analyze financial documents, credit reports, and bank statements, are necessary for success in this position. Experience in collections or a related field is preferred.
**Preferred Qualifications**:
Proven track records in negotiating hardship agreements with clients and familiarity with skip tracing techniques and methodologies are highly desirable. A strong eye for detail and the ability to work closely with colleagues to uncover solutions and achieve results are also valuable assets in this role.
**Benefits and Compensation**:
This full-time position offers a competitive salary of $15,000 - $17,000 per month, as well as productivity and punctuality bonuses. The 8-hour workday schedule provides a healthy work-life balance. As a valued member of our team, you will have access to exciting opportunities for growth and development.
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