Collection Account Specialist
hace 2 meses
Coyote Logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years.
We are committed to offering a best-in-class employee experience to our global workforce. Our strengths lie in our services and solutions, driven by our exceptional people.
Key Responsibilities:
Proactively communicate with customers to ensure timely payments. This includes making collection calls to customers to collect on past due accounts.
Analyze aging reports to identify problematic accounts to escalate.
Identify and recommend accounts for credit holds and/or Third-Party Collections.
Prepare non-paying customers for third-party collections.
Identify accounts that would qualify for the Auto Collect Program.
Research short pays, working with both the external customer and internally with the customer representative.
Troubleshoot billing discrepancies with The Billing Team and Sales/Ops to find permanent fixes for recurring issues.
Provide regular & ad-hoc statements to customers, reps & auditors, as requested.
Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case-by-case basis.
Review credit hold requests received from the credit team or sales rep and make appropriate decision to release or hold.
Support annual and ad-hoc audit requests, as needed.
Essential Skills & Experience:
Excellent communication, time management & organization skills.
Strong attention to detail & reconciliation skills.
Proficient with MS Office products (Excel, Word, Outlook, Teams, OneNote etc.).
Excellent math & analytical skills.
Ability to identify and solve problems, perform under pressure, and meet deadlines.
Superior customer service skills.
Ability to work with little or no supervision, while still being a team player.
A minimum of 1-3 years previous collections experience is required.
An accounting degree or equivalent experience is preferred.
Benefits & Culture:
We offer a competitive salary range of $55,000 - $70,000 per year, depending on location and experience.
This position also comes with medical, dental, vision, and life insurance coverage.
We have mental and nutritional health resources available to support your well-being.
Ongoing professional growth and development tools are invested annually, totaling over $2 million.
You will have free access to LinkedIn Learning to grow in your profession and gain new skills.
Our company culture values flexibility and offers a hybrid model.
We celebrate diversity and inclusivity within our teams.
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