Global Customer Experience Coordinator
hace 1 mes
At Michelin, we're committed to sustainably improving mobility. As a leading tire company, we offer diverse products and services for various vehicles.
We have operations in over 170 countries, employ 111,200 people, and maintain 67 production plants across 17 countries. Our technology center drives research and development in Europe, North America, and Asia.
Moving forward is about personal growth and being valued for your uniqueness. Diversity enables innovation, which aligns with our ambition for equity and inclusion.
We're seeking a Global Customer Experience Coordinator to manage orders, monitor execution, and handle customer requests effectively.
Key Responsibilities:
- Capture, record, and commit customer orders according to needs, agreements, and service levels
- Propose product alternatives in case of phase-out or shortage
- Orientate delivery planning with customers and partners
- Handle customer orders portfolio and monitor execution
- Liaise with relevant partners for on-time deliveries and service commitment
- Proactively alert customers in case of delays or failures and engage in finding solutions
- Capture customer requests and claims
- Analyze and resolve issues or provide suitable responses
- Perform basic root cause analysis and implement corrective actions to prevent reoccurrences
- Share recurring problems with internal partners to find solutions
- Contribute to continuous improvement for better work methods and customer satisfaction
Requirements:
- Bachelor's Degree in International Business or related field
- Experience in customer-facing roles
- Advanced English language proficiency
What You'll Find with Us:
- An attractive benefits package with direct contract
- A culture of continuous development through experiences in the same role and digital/in-person training platforms for future growth
We care about providing a better way forward for everyone.
Michelin is a company dedicated to human rights, diversity, and inclusion, promoting a culture of equity where you can bring your true self to work without concern for any aspect of your identity.
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