Customer Experience Representative

hace 4 días


Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completo

Eaton's Corporate Sector division is seeking a dedicated professional to fill the role of Customer Experience Representative.

**Job Summary:**

We are committed to providing exceptional customer service and experience. As a Customer Experience Representative, you will be responsible for managing daily order management activities, identifying process improvements, and maintaining high levels of customer satisfaction.

**Key Responsibilities:**

  • Fulfilling order management related tasks to ensure seamless delivery to distributors.
  • Identifying and implementing process improvements to increase efficiency and productivity.
  • Maintaining daily usage of the Customer 360 tool to track customer interactions and feedback.
  • Managing change notices to minimize disruptions and delays.
  • Facilitating effective communication between teams to meet customer needs and expectations.
  • Working in a fast-paced environment, requiring strong analytical and critical thinking skills to resolve complex issues.
  • Constructively managing conflicts and discrepancies to achieve positive resolutions.
  • Prioritizing customer demands to optimize product flow and meet business objectives.

**Requirements:**

To succeed in this role, you will need:

  • A Bachelor's degree as a minimum educational requirement.
  • At least two years of experience in customer interaction roles, preferably in order management.
  • Advanced English language proficiency, with excellent verbal, written, and reading skills.
  • Full bilingual capabilities, with ability to communicate effectively with diverse stakeholders.

**Preferred Skills:**

The ideal candidate will possess:

  • Knowledge of CRM software and SAP systems.
  • Strong listening, written, and verbal communication skills.
  • Proficiency in Vista, VOTW, and Mentor software applications.
  • A drive for results-oriented performance.
  • Ability to make informed decisions and solve complex problems.
  • A collaborative style, promoting teamwork and cooperation.
  • Capacity to adapt to changing circumstances and champion new ideas.
  • Business acumen, with understanding of industry trends and best practices.

**Estimated Salary Range:** $55,000 - $65,000 per annum, depending on location and qualifications.

We are an equal opportunities employer, committed to ensuring fair treatment and equal access to employment opportunities for all applicants and employees. Our selection processes use balanced criteria to avoid discrimination based on age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other protected characteristic.



  • Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completo

    Customer Service RepresentativeThe Customer Service Representative is responsible for providing exceptional customer service to Chemetall's customers and sales representatives. This role requires strong communication and analytical skills to manage multiple tasks and provide timely support.Key Responsibilities:Fulfill order management in SAPDrive customer...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:Mitsubishi Electric Automation, Inc. (MEAU) is seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering outstanding service...


  • Santiago de Querétaro, Querétaro de Arteaga, México EagleBurgmann A tiempo completo

    Key ResponsibilitiesAs a Customer Service Representative at EagleBurgmann, you will be responsible for identifying customer needs and providing tailored solutions. This includes generating technical-commercial quotations, following up on sales processes, and providing support to the Finance Department.QualificationsBachelor's degree or technical career in...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    We are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a highly skilled Customer Service Representative.**Key Responsibilities:**A. Process and manage order-related activities for distributors efficiently.B. Identify opportunities for process improvements and implement changes that enhance customer satisfaction and operational efficiency.C. Maintain daily...


  • Santiago de Querétaro, Querétaro de Arteaga, México Maxcess A tiempo completo

    **Customer Service Representative Position Overview**We are seeking a highly skilled Customer Service Representative to join our team at Maxcess. As a key member of our US Domestic CSR team, you will be responsible for providing exceptional customer service to our clients based exclusively in the US.**Key Responsibilities:**Manage all quote and order...


  • Santiago de Querétaro, Querétaro de Arteaga, México Scalepex A tiempo completo

    **About Scalepex**We are a dynamic services firm specializing in nearshore solutions. Our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.**Key Responsibilities**:Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding. Provide...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    At Mitsubishi Electric Automation, Inc. (MEAU), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for ensuring timely and professional communication with our customers, resolving customer inquiries and issues efficiently, and providing exceptional customer...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    About Mitsubishi Electric Automation, Inc.Mitsubishi Electric Automation, Inc. (MEAU) is a leading provider of automation solutions and products. We are seeking an experienced Customer Service Representative II to join our team in providing exceptional customer service and support.Job SummaryThe Customer Service Representative II will be responsible for all...


  • Santiago de Querétaro, Querétaro de Arteaga, México Maxcess A tiempo completo

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Maxcess. In this role, you will be responsible for providing exceptional customer service to internal and external customers.About the Role:The successful candidate will have excellent organizational skills, proficiency in Microsoft Office, and strong communication...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    At Ria, we are seeking a highly skilled Customer Care Representative to join our dynamic team. This role involves providing exceptional customer service by responding to inquiries, resolving issues, and building lasting relationships with clients.About the RoleThe ideal candidate will possess excellent communication skills, be able to multitask, and have a...


  • Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a Customer Service Representative to fulfill order management related activities for distributors.**Key Responsibilities**:A. Identify and implement process improvements to enhance customer satisfaction and departmental performance.B. Maintain daily usage of the Customer 360 tool to track customer...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ellsworth Adhesives S. De R.L. De C.V. A tiempo completo

    At Ellsworth Adhesives S. De R.L. De C.V., we are seeking a highly skilled Customer Service Representative to join our team. As an Account Specialist, you will play a crucial role in maintaining our white glove customer service to our customers.Key Responsibilities:Receiving and promptly entering orders and quotes for customers.Managing end-to-end order...


  • Santiago de Querétaro, Querétaro de Arteaga, México Sandvik A tiempo completo

    Job OverviewSandvik is a dynamic company that values diversity and aims to deliver exceptional customer experiences. As a Customer Service Representative, you will be the primary interface between our customers and our team, ensuring timely and effective resolution of their queries.


  • Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completo

    Eaton's Corporate Sector division is seeking a skilled Customer Service Representative to fulfill order management related activities for distributors.**Key Responsibilities:**• Identify and implement process improvements to enhance efficiency and productivity.• Maintain daily usage of the Customer 360 tool to ensure seamless customer interactions.•...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    Position Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Mitsubishi Electric Automation, Inc. (MEAU). This role is responsible for all aspects of order fulfillment from order entry to billing, as well as providing support to customers, regional sales personnel, and field service technicians.Key...


  • Santiago de Querétaro, Querétaro de Arteaga, México Gordian Staffing A tiempo completo

    **Job Overview**:Gordian Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:**Data entry for entering orders, following up on open order items, and maintaining accurate digital...


  • Santiago de Querétaro, Querétaro de Arteaga, México Cronoshare A tiempo completo

    About the RoleAs a Customer Service Representative, you will be the face of our company, providing exceptional support to our customers through various channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer complaints in a timely and professional mannerProvide product information and assist with...


  • Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completo

    Eaton is seeking a skilled Customer Service Representative to join their Corporate Sector division.**Key Responsibilities:**The ideal candidate will be responsible for:Fulfilling order management activities for distributorsIdentifying and implementing process improvementsMaintaining daily usage of the Customer 360 toolManaging change noticesEnsuring...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ansell A tiempo completo

    **Job Summary**Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries.**Key Responsibilities**As a Customer Service Representative OLAC, you will be responsible for relationship management,...