Customer Experience Representative

hace 1 mes


Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completo

Eaton's Corporate Sector division is seeking a dedicated professional to fill the role of Customer Experience Representative.

**Job Summary:**

We are committed to providing exceptional customer service and experience. As a Customer Experience Representative, you will be responsible for managing daily order management activities, identifying process improvements, and maintaining high levels of customer satisfaction.

**Key Responsibilities:**

  • Fulfilling order management related tasks to ensure seamless delivery to distributors.
  • Identifying and implementing process improvements to increase efficiency and productivity.
  • Maintaining daily usage of the Customer 360 tool to track customer interactions and feedback.
  • Managing change notices to minimize disruptions and delays.
  • Facilitating effective communication between teams to meet customer needs and expectations.
  • Working in a fast-paced environment, requiring strong analytical and critical thinking skills to resolve complex issues.
  • Constructively managing conflicts and discrepancies to achieve positive resolutions.
  • Prioritizing customer demands to optimize product flow and meet business objectives.

**Requirements:**

To succeed in this role, you will need:

  • A Bachelor's degree as a minimum educational requirement.
  • At least two years of experience in customer interaction roles, preferably in order management.
  • Advanced English language proficiency, with excellent verbal, written, and reading skills.
  • Full bilingual capabilities, with ability to communicate effectively with diverse stakeholders.

**Preferred Skills:**

The ideal candidate will possess:

  • Knowledge of CRM software and SAP systems.
  • Strong listening, written, and verbal communication skills.
  • Proficiency in Vista, VOTW, and Mentor software applications.
  • A drive for results-oriented performance.
  • Ability to make informed decisions and solve complex problems.
  • A collaborative style, promoting teamwork and cooperation.
  • Capacity to adapt to changing circumstances and champion new ideas.
  • Business acumen, with understanding of industry trends and best practices.

**Estimated Salary Range:** $55,000 - $65,000 per annum, depending on location and qualifications.

We are an equal opportunities employer, committed to ensuring fair treatment and equal access to employment opportunities for all applicants and employees. Our selection processes use balanced criteria to avoid discrimination based on age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other protected characteristic.



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