Front Desk Associate

hace 3 semanas

Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team as a Night Auditor and Breakfast Setup. In this role, you will be responsible for processing end-of-day activities, including posting charges to accounts, running night audit backup, and rolling the date.

Duties and Responsibilities

  • Process all payment types such as room charges, cash, checks, debit, or credit cards.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Print contingency lists to have a record of all guests in case of an emergency.
  • Sell rooms to guests without reservations based on availability.
  • Operate the telephone switchboard station, process requests for wake-up calls, and advise guests of any messages.
  • Complete the Room Rate Variance Report.
  • Process all guest check-ins and assign rooms.
  • Activate or reissue room keys using an electronic key machine.
  • Count the bank at the end of shift and secure the bank.
  • Balance and drop receipts according to Accounting specifications.
  • Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.

Requirements

  • Report accidents, injuries, and unsafe work conditions to a manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Estimated Salary Range: $40,000 - $55,000 per year, depending on experience and location.

  • Front Desk Ambassador

    hace 1 mes

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

    Job OverviewIn this dynamic role, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and taking ownership of hotel operations. As a Front Desk Ambassador, you will work closely with the hotel team to provide personalized service, resolve guest issues, and maintain a clean and welcoming...

  • Front Desk Associate

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Estimated Salary: $45,000 - $60,000 per yearAbout UsMarriott International, Inc. is a global hospitality company with over 120 luxury properties in more than 35 countries.Job OverviewWe are seeking a skilled Front Desk Associate to join our team at the Solaz a Luxury Collection Resort Los Cabos. As a key member of our front office staff, you will be...

  • Front Desk Specialist

    hace 2 meses

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

    At Marriott International, we are committed to delivering exceptional guest experiences in our hotels. As a Front Desk Specialist, you will play a vital role in creating unforgettable moments for our guests.Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Specialist. This is a full-time position...

  • Front Desk Manager Assistant

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Manager Assistant at Marriott International, Inc. This is an excellent opportunity for someone looking to start their career in hospitality management.Key Responsibilities:Manage front desk operations, including guest check-ins, room assignments,...

  • Front Desk Operations Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Auberge Resorts A tiempo completo

    We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Auberge Resorts, a luxury resort in Riviera Maya.About UsAuberge Resorts is committed to delivering exceptional experiences for our guests. As a key member of our front desk team, you will be responsible for ensuring smooth check-ins, personalized service, and...

  • Front Desk Associate

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Guest Services Associate OpportunityWe are seeking a highly skilled and attentive Front Desk Associate to join our team at the JW Marriott Cancun Resort & Spa. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of outstanding.About the Role:Process...

  • Front Desk Ambassador

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at AC Hotel Queretaro Antea. This is a full-time opportunity that requires excellent communication skills, attention to detail, and the ability to provide exceptional guest service.Job SummaryThe Front Desk Ambassador will be responsible for ensuring a smooth check-in and...

  • Operations Team Lead

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    We are seeking an experienced Front Desk Clerk to join our team at Courtyard Mazatlan Beach Resort. As a member of our operations team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in process.About the RoleThe successful candidate will be responsible for:Managing Front Desk Operations: You will...

  • Front Desk Ambassador

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    About the Job:We are seeking a skilled and courteous Front Desk Ambassador to join our team at the JW Marriott Cancun Resort & Spa. In this role, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors.Job Summary:The Front Desk Ambassador will serve as the primary point of contact for guests,...

  • Front Desk Supervisor

    hace 3 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a Front Desk Supervisor to join our team at Four Points by Sheraton Cancun Centro. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and providing outstanding service.Key ResponsibilitiesProcess all guest check-ins, verifying reservations and requesting payment...

  • Administrador de Front Desk

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott A tiempo completo

    Descripción del PuestoEstamos buscando un profesional experimentado y carismático para ocupar el cargo de Administrador de Front Desk en nuestro hotel Sheraton. Como líder de la recepción, serás responsable de brindar una experiencia excepcional a nuestros huéspedes y garantizar que nuestra propiedad sea un refugio acogedor y eficiente.Especificaciones...

  • Director de Operaciones Hotelera

    hace 1 mes

    Santiago de Querétaro, Querétaro de Arteaga, México Bgrt A tiempo completo

    La empresa Bgrt busca un Director de Operaciones Hotelera para su sucursal en Querétaro, con una carrera destacada en la industria hotelera.El puesto requiere experiencia previa en áreas como front desk, compras y presupuestos, manejo de sistemas operativos y gestión de quejas. Se valoran habilidades de capacitación de personal y...

  • Front Desk Supervisor

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    About This RoleWe are seeking a Front Desk Supervisor to join our team at Courtyard Queretaro. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences from check-in to departure.Key ResponsibilitiesComplete designated cashier and closing reports in the computer system.Review shift logs/daily memo books and...

  • Front Desk Ambassador

    hace 2 meses

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job Summary:We are seeking a Front Desk Ambassador to join our team at The Ritz-Carlton, Zadun a Ritz-Carlton Reserve. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Responsibilities:Process all guest check-ins by confirming reservations,...

  • Front Desk Ambassador

    hace 2 meses

    Ciudad de México, Ciudad de México Etéreo A tiempo completo

    **Job Summary**The Front Desk Ambassador will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Located in a luxurious hotel setting, this role requires exceptional communication skills, attention to detail, and the ability to multitask with ease.**Key Responsibilities:**Ensuring a...

  • Hospitality Ambassador

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Marriott International, Inc.

  • Front Desk Supervisor

    hace 3 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryThe Front Desk Supervisor at Marriott International, Inc will be responsible for providing exceptional guest service and ensuring a seamless check-in experience. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.About the RoleThis is a full-time position that involves...

  • Front Desk Hospitality Professional

    hace 2 meses

    Ciudad de México, Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Company OverviewMarriott Vacations Worldwide is a leading global vacation company, dedicated to providing exceptional experiences for our guests. We are committed to delivering high-quality service and creating lasting memories.SalaryThe estimated annual salary for this position is $40,000 - $60,000, depending on experience and qualifications.Job...

  • Housekeeping Coordinator

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

    We are seeking a Housekeeping Coordinator to join our team at Courtyard Queretaro, Av 5 de Febrero No 1351, Queretaro, Queretaro, Mexico, 76120. The successful candidate will have at least 1 year of related work experience and a high school diploma or equivalent.As a Housekeeping Coordinator, you will be responsible for:Run sold room reports and verify room...

  • Front Desk Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a Front Desk Representative to join our team at Zadun, a Ritz-Carlton Reserve in San Jose del Cabo, Mexico. As a key member of our Rooms and Guest Services Operations department, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.Key ResponsibilitiesProcess all guest...