IT Support Specialist
hace 4 horas
At Intuitive, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing first-line user support for all IT-related issues, problems, and training.
Key Responsibilities:
- Handle first-level calls from corporate employees, providing timely and effective support to resolve IT-related issues.
- Create and dispatch work orders from the help desk application or phone calls from users, ensuring seamless communication and issue resolution.
- Elevate complex issues to Tier II and III specialists, collaborating with the team to resolve technical challenges.
- Administer user accounts in Active Directory and other applications, maintaining the security and integrity of our IT systems.
- Prepare new hire equipment and logins, ensuring a smooth onboarding experience for our employees.
- Perform inventory and audit compliance for specific controls, ensuring adherence to regulatory requirements.
- Conduct research and other projects, staying up-to-date with the latest technologies and trends.
- Support production line issues, including Windows, Zebras, and other critical systems, ensuring minimal downtime and maximum productivity.
Requirements:
- Ability to work independently and self-directed, as well as within a team, following directions and prioritizing tasks effectively.
About Intuitive:
We are a dynamic and innovative company, committed to delivering exceptional IT support and services to our employees. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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