Front Desk Associate

hace 1 semana


Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International, Inc. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Process various payment types, such as room charges, cash, checks, debit, or credit.
  • Answer and respond to guest calls, messages, requests, questions, or concerns in a timely and professional manner.
  • Coordinate with Housekeeping to track room readiness and ensure a smooth check-in process.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property amenities and local areas of interest.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and multitask.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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