Freight Capacity Specialist

hace 6 días


Guadalajara, Jalisco, México Rival A tiempo completo

About Rival

Rival is a leading freight brokerage firm that specializes in providing innovative logistics solutions to its clients. With a strong presence in the US and Mexico, Rival is committed to delivering exceptional service and building long-term relationships with its customers and carriers.

About the Role

We are seeking a highly motivated and experienced Freight Capacity Specialist to join our team in Guadalajara, Mexico. As a Freight Capacity Specialist, you will play a critical role in securing capacity for our customers' shipments by negotiating with carriers and managing our transportation network.

Key Responsibilities

  • Learn the business in our comprehensive training program and develop a thorough understanding of carrier capacity.
  • Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.
  • Problem-solve through issues that occur during transit and communicate updates to our customer sales team.
  • Coordinate internally with all parties involved in cross-border operations, including Mexico Account Executives, Border Operations Account Executives, and Carrier Reps.
  • Assist in tracking and updating load milestones, including Border Operations Card.
  • Be the Global point of contact for all after-hours carrier escalations and carrier cross-border operations problem-solving.
  • Stay up-to-date with all of our Standard Operational Procedures (SOPs) and demonstrate ability to identify and resolve performance issues.
  • Execute problem-solving and innovative thinking to improve and streamline processes.
  • Foster existing relationships with our carrier partners to allow us better access to real-time updates.
  • Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.

Requirements

  • Work Schedule: Monday to Friday, 14:00-22:00 hrs MX Central Time
  • English fluency (High B2-C1)
  • A high school diploma or equivalent
  • High level of Accountability
  • Proven work ethic in a high-volume setting
  • Ability to multitask in a fast-paced environment
  • Exceptional communication skills (both verbal & written)
  • Strong sense of urgency and ability to prioritize time-sensitive issues
  • Detail-oriented and thorough when presenting information
  • Organized when it comes to time management and deadlines
  • Able to work independently and collaboratively

Perks of Working with Rival

  • Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more.
  • Enjoy a casual dress code and a fun, collaborative work environment.
  • Work in our new Guadalajara office, located in a modern and convenient location.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program.
  • Get paid to work with your friends through our Referral Program.


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