Sales Support Representative

hace 3 días

Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Sales Support Representative to join our team at TD SYNNEX. As a Sales Support Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide first call response for solutions pricing and quoting of simple solutions requests for customers within assigned territory or is accountable for territory-focused relationship-based customer transactions in support of a large group with more complex solutions.
  • Accountable for opportunity forecasting and pipeline management for the same group of assigned-territory customers.
  • Engage with customers to understand the scope of the solution request and provide tailored solutions to meet their needs.
  • Utilize entry-level knowledge and tool sets to configure, price, quote, and process requests for specific hardware, software, services for identified configuration design solutions.
  • Collaborate with internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
  • Refers requests for product education and product alternatives outside of their area of knowledge to others.
  • Follow up on all opportunities and monitor the pipeline activity to close within the identified forecast period.
  • Contribute information to forecast consolidations.
  • Participate in planning and reviews for customers in the assigned territory.
  • Maintain integrity of customer information in TD SYNNEX systems, as appropriate.
Requirements:
  • Demonstrated entry-level working knowledge of product, pricing, customer service, and sales strategy.
  • Demonstrated entry-level working knowledge of simple configuration solutions design, including tools, products, and services, practices, procedures, and methods.
  • Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
  • Demonstrated working knowledge of sales and quoting systems.
  • Demonstrated verbal, written, interpersonal communications skills sufficient to work in a successful team environment and effectively interface with supplier and customer representatives by telephone and e-mail.
  • Demonstrated working-level attention to detail and the ability to organize, prioritize, and accomplish multiple tasks based on identified process requirements.
  • Ability to perform mathematical calculations.
  • Knowledge of distribution industry.
What We're Looking For:

We are looking for a highly motivated and detail-oriented individual with a strong passion for customer service and sales. If you have a strong work ethic, excellent communication skills, and a willingness to learn and grow, we encourage you to apply.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a team player who is passionate about delivering exceptional customer service, we want to hear from you.

Please note that this is a unique opportunity to join a dynamic and growing company, and we are looking for someone who is eager to learn and take on new challenges.

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