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Technical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Mphasis A tiempo completo
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Mphasis. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Resolve complex technical issues related to hardware, software, and network
  • Document and track technical issues using our ticketing system
  • Collaborate with internal teams to resolve technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of ITIL framework and technical support processes
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance