Customer Service and Operations Coordinator

hace 1 semana


Toluca, México FedEx A tiempo completo
Job Description

We are seeking a highly skilled Customer Service and Operations Coordinator to join our team at FedEx. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Key Responsibilities:

  • Provide exceptional customer service to internal and external clients via phone, email, and in-person interactions.
  • Coordinate with team members to ensure seamless operations and efficient use of resources.
  • Maintain accurate records and files as assigned, including airway bills and customs documentation.
  • Ensure proper labeling, legality of content, and compliance with regulations for all packages.
  • Perform administrative tasks, such as data entry, typing reports, and maintaining office supplies.
  • Collaborate with supervisors and managers to implement process improvements and support business growth.

Requirements:

  • High School degree or equivalent.
  • Proficiency in English (450 TOEIC points).
  • Previous experience in customer service or a related field.
  • Excellent communication, organizational, and human relations skills.
  • Able to work variable shifts and lift up to 70 lbs.
  • Basic computer literacy and ability to learn new software quickly.

About the Role:

This position offers a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development within a dynamic and innovative company.

FedEx is committed to providing a safe and inclusive work environment that values diversity and promotes employee satisfaction. We offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team as a Customer Service and Operations Coordinator.



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