Technical Support Manager
hace 1 semana
We are seeking a highly skilled Technical Support Manager to join our team at Sidel in Guadalajara, Mexico.
The estimated salary for this role is $120,000 per year, depending on experience and qualifications.
As a Technical Support Manager, you will be responsible for providing exceptional technical assistance to our customers, ensuring their needs are met and resolving any issues efficiently.
Your primary duties will include:
- Collecting and filtering customer calls, identifying needs, and answering or managing technical requests
- Issuing Service Requests for intervention and following up with the Planning team
- Opening and driving Non-conformity through SINCRO until problems are solved and confirmed by customers
- Following and supporting Field Service Engineers during interventions at customer sites
- FOLLOWING UP AND ENSURING SALES ORDER AND SERVICE ORDERS REQUIRED ARE CREATED AND ALIGNED
- Collecting and sending technical reports to customers
- CORDINATING AUDIT EXECUTION: DIAGNOSTIC VISIT, ECO AUDITS, LINE AUDIT
- ORGANIZING STAND-ALONE OR COMPLETE LINE REGULAR MAINTENANCE AND EMERGENCY INTERVENTION
- MANAGING WARRANTY INTERVENTION FOLLOWING ISSUE RESOLUTION PROCESS
- TROUBLESHOOTING AND TECHNICAL ASSISTANCE FOR OUR CUSTOMERS DURING WORKING HOURS
- 365 TECHNICAL ASSISTANCE SUPPORT
To succeed in this role, you will need:
- 5 years of working experience in after-sales or production plants
- High technical knowledge of Sidel products and complete line equipment
- Strong verbal and written communication skills to establish a very good customer relationship
- Excellent responsiveness, dynamism, tenacity, autonomy, and motivational skills
- Ability to interface with all levels of the organization
- Excellent multi-tasking abilities
This is a permanent position offering a competitive salary, benefits, and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
-
Technical Customer Support Manager
hace 4 semanas
Guadalajara, Jalisco, México Jumpcloud A tiempo completo**About JumpCloud**At JumpCloud, we're dedicated to making work happen by centralizing management of user identities and devices. Our innovative platform enables small and medium-sized enterprises to adopt Zero Trust security models, empowering them to focus on growth and success.**About the Role**We're seeking a visionary leader to manage and build a...
-
Technical Field Support Specialist
hace 5 días
Guadalajara, Jalisco, México ZF Group A tiempo completoJob OverviewThe Technical Service Manager is responsible for supporting the Customer Care Center team in providing technical assistance to customers, repair facilities, and internal personnel. This role requires a high level of technical problem-solving capability and in-depth product knowledge.About the RoleThis position involves ensuring that technical...
-
Technical Service Manager
hace 4 semanas
Guadalajara, Jalisco, México ZF Group A tiempo completoReq IDSupport ZF business objectives by ensuring technical product/operation assistance, aftermarket product sales, and warranty adjudication are administered in accordance with company guidelines.Maintain and increase the high technical knowledge of the team while delivering ZF's and customer's commercial vehicle products.Ensure the support of the technical...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Remate De Colchones Americanos A tiempo completoJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will provide technical assistance to our customers via phone, email, and chat. Responsibilities:Provide timely and effective technical support to customers.Analyze and resolve technical issues in a...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo**Technical Support Specialist Job Summary**:We are looking for a highly skilled Technical Support Specialist to join our team at Nxp Semiconductors. As a Technical Support Specialist, you will be responsible for managing the global technical support infrastructure for our products and providing technical support, consultancy, and guidance to customers...
-
Technical Support Representative
hace 3 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoAbout HelpwareWe are seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be the initial point of contact for customer support issues, responsible for support cases through their entire life-cycle, and log and track issues in our support ticketing system.Key Responsibilities:Provide top-notch...
-
Technical Support Specialist
hace 1 mes
Guadalajara, Jalisco, México Nextiva A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Representative to join our team at Nextiva. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Sanmina A tiempo completoJob DescriptionAs a Technical Support Specialist at Sanmina, you will be responsible for delivering exceptional technical customer support to our clients. Your primary role will be to analyze and resolve technical issues, ensuring that our customers receive the highest level of service.Key Responsibilities:Deliver technical customer support via phone, email,...
-
Technical Support Specialist
hace 2 días
Guadalajara, Jalisco, México Wipro A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their hardware and software needs are met promptly and efficiently.About the RoleThe successful candidate will have excellent problem-solving skills, with...
-
Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. This role is responsible for providing exceptional technical support to clients, resolving complex issues, and delivering excellent customer experience.
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Summary:As a Technical Support Specialist at NTT DATA, you will provide first-line support for global employees, handling IT infrastructure and application-related incidents and requests. Your responsibilities will include assigning tickets to the appropriate support groups, tracking them to closure, and advising users on technical issues. You will also...
-
Technical Support Professional
hace 3 semanas
Guadalajara, Jalisco, México Koch Global Services A tiempo completoAbout the RoleKoch Global Services (KGS) offers an exciting opportunity for a skilled Technical Support Specialist to join our team.ResponsibilitiesProvide technical support to internal users, addressing customer questions and issues.Ensure proper documentation is in place to capture common issue resolutions.Understand functional and technical aspects of key...
-
Technical Support Specialist
hace 1 mes
Guadalajara, Jalisco, México Brightcove A tiempo completoAt Brightcove, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll provide escalated technical support to our customers, actively contribute to our online community, and work closely with our Engineering, Product Management, and QA teams to increase customer satisfaction.**Responsibilities**:-...
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Hashmap A tiempo completoWe are seeking a Technical Support Specialist to help us provide exceptional customer service at Hashmap. This role involves general L1 support for hardware and software packages, answering technical support calls, documenting troubleshooting steps, and applying diagnostic techniques to identify problems and recommend solutions.Key responsibilities...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Driscoll's A tiempo completoAbout the OpportunityDriscoll's End User Services is seeking a skilled Technical Support Specialist to join our team. As a key member of our team, you will play a crucial role in providing technical assistance with hardware and software related incidents and requests.This position requires strong analytical and problem-solving skills, as well as excellent...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Sanmina A tiempo completoJob SummarySanmina is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering technical customer support, answering phone calls, chats, and emails in English and Spanish.Key ResponsibilitiesDeliver technical customer support, answering phone calls, chats, and emails in English...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoJob Summary:We are seeking a skilled Technical Support Specialist to join our team at NTT DATA Services. The ideal candidate will have a strong background in providing technical support for hardware and software applications.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesOffer advanced technical support for in-house...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoJob SummaryWe are seeking a skilled Technical Support Specialist to provide technical assistance and support to our clients. The ideal candidate will have a strong understanding of desktop and notebook hardware, as well as basic knowledge of Windows operating systems.Key ResponsibilitiesPerform basic configuration of desktop and notebook hardwareAssist with...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Brightcove A tiempo completoWe are seeking a highly skilled Technical Support Engineer to join our team at Brightcove. As a key member of our support team, you will be responsible for providing escalated technical support to our customers, contributing to our online community and knowledge database, and working closely with our engineering, product management, and QA teams to improve...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoAbout HelpwareHelpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Job DescriptionWe are looking for...