Technical Support Manager

hace 1 semana


Guadalajara, Jalisco, México Sidel A tiempo completo

We are seeking a highly skilled Technical Support Manager to join our team at Sidel in Guadalajara, Mexico.

The estimated salary for this role is $120,000 per year, depending on experience and qualifications.

As a Technical Support Manager, you will be responsible for providing exceptional technical assistance to our customers, ensuring their needs are met and resolving any issues efficiently.

Your primary duties will include:

  • Collecting and filtering customer calls, identifying needs, and answering or managing technical requests
  • Issuing Service Requests for intervention and following up with the Planning team
  • Opening and driving Non-conformity through SINCRO until problems are solved and confirmed by customers
  • Following and supporting Field Service Engineers during interventions at customer sites
  • FOLLOWING UP AND ENSURING SALES ORDER AND SERVICE ORDERS REQUIRED ARE CREATED AND ALIGNED
  • Collecting and sending technical reports to customers
  • CORDINATING AUDIT EXECUTION: DIAGNOSTIC VISIT, ECO AUDITS, LINE AUDIT
  • ORGANIZING STAND-ALONE OR COMPLETE LINE REGULAR MAINTENANCE AND EMERGENCY INTERVENTION
  • MANAGING WARRANTY INTERVENTION FOLLOWING ISSUE RESOLUTION PROCESS
  • TROUBLESHOOTING AND TECHNICAL ASSISTANCE FOR OUR CUSTOMERS DURING WORKING HOURS
  • 365 TECHNICAL ASSISTANCE SUPPORT

To succeed in this role, you will need:

  • 5 years of working experience in after-sales or production plants
  • High technical knowledge of Sidel products and complete line equipment
  • Strong verbal and written communication skills to establish a very good customer relationship
  • Excellent responsiveness, dynamism, tenacity, autonomy, and motivational skills
  • Ability to interface with all levels of the organization
  • Excellent multi-tasking abilities

This is a permanent position offering a competitive salary, benefits, and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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