Operations Support Analyst 2

hace 1 día

Xico, México Citi A tiempo completo

Job Summary:

The Operations Support Analyst 2 is an intermediate-level position within Citi's Operations team, responsible for providing day-to-day operations support services. This role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless communication and collaboration.

Key Responsibilities:

  • Update help content used by Knowledge Hub end-users to service client inquiries, as needed.
  • Execute work assigned, including annual review certification and change requests.
  • Serve as a liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.
  • Conduct needs assessments and update content or develop content-related solutions according to business requirements.
  • Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
  • Monitor work progression, ensuring completion of assignments by the requested due date.

Qualifications and Requirements:

  • 0-2 years of relevant experience in operations support or a related field.
  • Proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
  • Self-motivated and detail-oriented, with proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills, with clear and concise written and verbal communication skills.

Education:

Bachelor's degree or university degree in a related field, or equivalent experience.

Additional Requirements:

  • Experience in data analysis, risk analysis, and process improvement.
  • Knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook, as well as collaboration tools such as MS Teams and Zoom.
  • Creation, maintenance, and update of controls and monitoring (ARCM).
  • Continuous review and improvement of control execution.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full-time

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