Operations Support Analyst 2

hace 1 día

Xico, México Citi A tiempo completo

Job Summary:

The Operations Support Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Operations Support Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

Key Responsibilities:

  • Update help content used by Knowledge Hub end users to service client inquiries, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content-related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date

Requirements:

  • 0-2 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail-oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Requirements:

  • Effective leadership and team motivation skills
  • Effective time management skills
  • Negotiation and relationship management skills with Product Management teams
  • Problem-solving and decision-making skills, both personal and operational

Desirable Experience:

Between 2 and 5 years of commercial experience related to operational processes, preferably in the operational area of credit cards, debit cards, personal credits, and payroll, including at least one year of experience in supervision and team management.

Ambitious knowledge of application, analysis, and accounting process structure, derived from the operational area of charges/credits to client accounts, as well as experience in the management and proper handling of high-risk transactions.

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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