Head of Customer Experience and Relationship Manager

hace 3 semanas

Juriquilla, Querétaro de Arteaga, México Charger Logistics Inc A tiempo completo
About the Role

Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. We are seeking a highly motivated and experienced individual to join our team as a Head of Customer Experience and Relationship Manager based out of our Queretaro's Juriquilla office.

Key Responsibilities
  • Build Strong Relationships: Develop and maintain strong relationships with customers through regular communication to ensure their day-to-day and long-term needs are met.
  • Customer Expectation Management: Manage customer expectations and provide exceptional customer service to drive satisfaction and loyalty.
  • Implementation and Pricing: Collaborate with the Implementation team to ensure successful opportunities and accuracy in our pricing program.
  • Rate Matrix Reviews: Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
  • Large-Spend Bids: Participate in rate calculations, report preparation, and customer presentations for all large-spend bids.
  • Customer Commitments: Ensure customer commitments are met by working with internal teams and executing operational tasks as needed.
  • New Business Development: Identify, manage, and build new business relationships in the target market.
  • Customer Service Support: Collaborate with the Customer Service Manager to deliver optimal transportation service solutions.
  • Database Management: Maintain a database of clients, prospects, partners, and vendors.
  • Market Monitoring: Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Administrative Duties: Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Client Support: Consult with clients to resolve problems and provide ongoing support.
  • Meeting Coordination: Coordinate prospect, sales, and current customer meetings working closely with the VP of Sales/CS.
Requirements
  • Proven Track Record: Proven track record with a strong focus on account management, setting appointments, presenting, and meeting with customers, pricing, proposals, and closing deals.
  • Experience and Education: 4+ years of sales and account management experience in the transportation and logistics field is preferred. Recent college or university degree in marketing or a business-related field is required.
  • Additional Skills: Previous experience in an analyst role and/or in a pricing function is an asset. Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
  • Interpersonal and Negotiation Skills: Strong verbal, written, and presentation skills, as well as strong interpersonal and customer relation skills. Strong negotiation skills with proven closing ability.
  • Independence and Teamwork: Ability to function independently with little or no supervision as well as function in a team environment.
Benefits
  • Competitive Salary
  • Law Benefits
  • Healthcare Benefit Package
  • Savings Fund
  • Life Insurance
  • International Training
  • Career Growth
  • Food Coupons

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