Technical Customer Support Specialist

hace 1 semana

Xico, México Zebra A tiempo completo

About Zebra Nation

Zebra is a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Our Mission

We strive to be a team that is seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here, you are part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

What We Offer

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world.

Job Summary

We are seeking a Trilingual - Technical Customer Support I- to join our team. As a Technical Customer Support Specialist, you will resolve problems with customers via various communication channels using basic technical product knowledge and interpersonal skills. You will troubleshoot problems with appropriate applications, products, and vendors, identify and document customer issues, and escalate as directed.

Responsibilities

  • Communicate basic technical solutions to customers using effective communication, listening, and comprehension skills.
  • Diffuse upset customers.
  • Fully document customer interactions in real-time.
  • Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  • Identify and escalate complex problems under direct supervision.
  • Work on a limited variety of problems of limited scope using defined procedures and practices.
  • Collaborate with fellow technicians and supervisor to solve problems.
  • Familiarize yourself with new technologies, products, and platforms.

Requirements

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
  • 1-3 years demonstrated working experience required.
  • Basic computer literacy with a working knowledge of the Microsoft Office Package.
  • Demonstrate ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrate strong customer service and communication skills.
  • European language which can be Italian, French, Dutch, German, Polish, or Turkish.
  • Fluent English C1/C2.
  • English, Spanish, and one of the languages above.

Preferred Qualifications

  • Ability to solve technical problems.
  • Advanced knowledge of operating systems, networks, and hardware.
  • Ability to read and write code, and knowledge of diagnostic and troubleshooting tools.

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