CSSC Front Line Representative

hace 14 horas


Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo
About the Role

We are seeking an experienced CSSC Frontline Representative to join our Water Utility America ́s team. As a key member of our sales team, you will deliver world-class customer service through various channels, including telephone, email, live chat, and instant messaging.

Key Responsibilities
  • Provide primary support for day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.
  • Support incoming complex orders, ensuring fast and accurate order management in line with world-class customer service.
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders.
  • Assist customers with order progression and supply chain issues.
  • Proactively use SAP/BW reports to execute SAP housekeeping, daily routines, customer satisfaction, and profitability.
  • Support customer order changes and interaction with External Sales, Finance, and the Supply Chain.
  • Record customer complaints and requests for product returns.
  • Analyze statistical data to determine adherence to agreed Service Level Agreements.
Requirements
  • Bachelor's Degree or equivalent work experience (minimum 1-3 years)
  • Product and application knowledge, including interpretation of type keys, identification of pumps vs spare parts, kits vs motors, and identification of product origin.
  • In-depth knowledge of customer services, relevant administrative experience, organizational skills, and accountability with customers.
  • Knowledge of business structure, products, and key market needs to create a successful customer-centric experience.
  • In-depth knowledge of customer service software, databases, and SAP CRM/SD/MM.
  • Good communication and networking skills, with the ability to build strong and trusting relationships with internal and external stakeholders.
About Grundfos

Grundfos is one of the world's leading water technology companies, with over employees in 60+ countries. Our mission is to help you develop and fulfill your ambitions, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects.

We offer a diverse, inclusive environment with employee-led forums, flexible working hours, home office possibility, and equipment, paid leave for volunteering, annual bonuses, parental support, internal well-being consultants and programs, engaging team buildings, and long-term career development with regular dialogue and continuous learning and development opportunities.



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