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Customer Service Representative
hace 2 meses
About the Role:
Grundfos is seeking an experienced Customer Service Representative to join its CSSC Industry LATAM team. As a key member of the sales team, you will contribute to delivering world-class customer service through various channels.
Main Responsibilities:
- Enter and maintain manual and electronic orders accurately and efficiently.
- Resolve missing information for orders at the time of entry, or liaise with stakeholders to do so.
- Handle customer order changes and assist with supply chain issues while providing up-to-date order and delivery statuses.
About You:
- Vocational certificate, Associate's or bachelor's Degree or equivalent work experience.
- Minimum of 1 year of previous experience within Customer Services.
- Relevant administrative experience, organizational skills & accountability with the Customer.
- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
- Fluent in English language.
What's in it for You:
At Grundfos, we're committed to supporting your journey towards achieving your professional and personal goals. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects.
Day-to-Day Benefits:
- Flexible working hours; home office possibility and equipment.
- Up to 3 days' paid leave for volunteering.
- Annual bonuses, internal well-being consultants and programmes, engaging team buildings.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
