Territory Customer Support Manager

hace 1 mes


Saltillo, Coahuila de Zaragoza, México John Deere A tiempo completo

At John Deere, we're tackling the world's biggest challenges by investing in our people and technology like never before. As a Territory Customer Support Manager, you'll play a crucial role in ensuring our customers and dealers have the best possible experience.

Main Responsibilities:

- Improve dealer and customer satisfaction by resolving technical and parts issues efficiently.

- Develop channel partner technical and customer support capabilities.

- Manage channel partner training and administer product warranty and reimbursement policies.

What You'll Need:

- Strong interpersonal communication and conflict resolution skills.

- Ability to prioritize work and utilize resources effectively.

- Influencing without authority and teamwork skills.

What Sets You Apart:

- Field experience with regular dealer and customer contact.

- Cross-cultural communication and factory experience with regular interfacing with products.

Education:

- Engineering or related fields.

Inclusive Leadership:

At John Deere, we celebrate diversity, champion equity, and promote inclusiveness to give every employee the chance to make their greatest impact as their true self.



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