Territory Customer Support Manager
hace 1 mes
At John Deere, we're tackling the world's biggest challenges by investing in our people and technology like never before. As a Territory Customer Support Manager, you'll play a crucial role in ensuring our customers and dealers have the best possible experience.
Main Responsibilities:
- Improve dealer and customer satisfaction by resolving technical and parts issues efficiently.
- Develop channel partner technical and customer support capabilities.
- Manage channel partner training and administer product warranty and reimbursement policies.
What You'll Need:
- Strong interpersonal communication and conflict resolution skills.
- Ability to prioritize work and utilize resources effectively.
- Influencing without authority and teamwork skills.
What Sets You Apart:
- Field experience with regular dealer and customer contact.
- Cross-cultural communication and factory experience with regular interfacing with products.
Education:
- Engineering or related fields.
Inclusive Leadership:
At John Deere, we celebrate diversity, champion equity, and promote inclusiveness to give every employee the chance to make their greatest impact as their true self.
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