Customer Service Coordinator

hace 7 días


Xico, México Ge Gas Power A tiempo completo

Job Overview: Ge Gas Power is seeking a skilled Customer Service Coordinator to join our team. As a key member of our Parts North America order management team, you will play a critical role in ensuring timely and accurate parts fulfillment for our customers.

Salary Range: $60,000 - $80,000 per year, depending on experience.

Key Responsibilities:

  • Focusing on customer parts fulfillment through the order cycle, working quickly, accurately, and effectively to resolve customer issues.
  • Interface with internal & external customers on a daily basis to meet fulfillment needs for orders, meeting quarterly sales and cash targets and customer deadlines.
  • Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).
  • Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.
  • Act as the voice of the customer for escalations relating to orders and parts delivery.
  • Manage shortages and returned material while supporting the business inventory & quality strategy.
  • Enhance and maintain internal and external customer relationships.
  • Support system enhancements and key initiatives that affect parts fulfillment operations.
  • Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.
  • Understand affected order management Performance Indicators - as critical measures of parts fulfillment excellence.
  • Manage & maintain accurate order data quality across the life cycle of order.

Requirements: Basic experience in the Services & Customer Order and Fulfillment is required, equivalent to a Bachelor's degree from an accredited university or college.

Desired Characteristics: Strong oral and written communication skills are essential for this role.



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