Customer Service Coordinator
hace 7 días
Job Overview: Ge Gas Power is seeking a skilled Customer Service Coordinator to join our team. As a key member of our Parts North America order management team, you will play a critical role in ensuring timely and accurate parts fulfillment for our customers.
Salary Range: $60,000 - $80,000 per year, depending on experience.
Key Responsibilities:
- Focusing on customer parts fulfillment through the order cycle, working quickly, accurately, and effectively to resolve customer issues.
- Interface with internal & external customers on a daily basis to meet fulfillment needs for orders, meeting quarterly sales and cash targets and customer deadlines.
- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).
- Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.
- Act as the voice of the customer for escalations relating to orders and parts delivery.
- Manage shortages and returned material while supporting the business inventory & quality strategy.
- Enhance and maintain internal and external customer relationships.
- Support system enhancements and key initiatives that affect parts fulfillment operations.
- Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.
- Understand affected order management Performance Indicators - as critical measures of parts fulfillment excellence.
- Manage & maintain accurate order data quality across the life cycle of order.
Requirements: Basic experience in the Services & Customer Order and Fulfillment is required, equivalent to a Bachelor's degree from an accredited university or college.
Desired Characteristics: Strong oral and written communication skills are essential for this role.
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