Technical Support Specialist for Network Infrastructure and Desktop Systems

hace 2 días


Santiago de Querétaro, Querétaro de Arteaga, México Zillow A tiempo completo

About Zillow Group

Zillow Group is a leading real estate technology company that's reimagining the home buying and selling experience. As one of the most-visited real estate websites in the United States, we're committed to making it easier for people to unlock life's next chapter.

Job Summary

We're seeking a highly skilled Technical Support Specialist to join our End-User Support team. This role will provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

Duties and Responsibilities

  • Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment.
  • Maintains passwords, data integrity, and file system security for the desktop environment.
  • Communicates highly technical information to both technical and non-technical personnel.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
  • May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Requirements and Qualifications

  • Familiarity with Intune, enterprise windows device management, and ServiceNow or similar ticketing systems.
  • Experience with JAMF, Mac enterprise device management, and Microsoft Exchange and/or Office365 task work.
  • Strong communication and problem-solving skills.
  • Ability to work efficiently with users to identify root cause of issues.

Benefits

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, as well as benefits like equity awards, flexible work arrangements, and opportunities for professional growth and development.

Location

This position is eligible for remote work and can be performed from anywhere in Mexico, with occasional travel to partner offices.



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