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Customer Service Senior Leader
hace 2 meses
Job Summary
Abb Schweiz Ag is seeking a highly skilled and experienced Customer Service Senior Leader to join our Electrification Division. As a key member of our team, you will be responsible for leading a team of specialists who provide technical and order-related assistance to our internal and external customers.
Key Responsibilities
- Drive responsiveness of business units toward customer inquiries and harmonize processes for efficiency improvement.
- Develop and implement methodologies to systematically address Net Promoter Score (NPS) feedback for service across the group and lead efforts to improve it.
- Act as process owner for contact management, creating, implementing, monitoring, and reviewing ABB's customer support strategy.
- Ensure timely issue of invoices for revenue generation and identify and closely follow up on customer issues related to credit.
Requirements
- Bachelor of Science Degree in Electrical or Mechanical Engineering or related field.
- Minimum of 6 years of experience in depth knowledge of Electrical Distribution products, residential, distribution, and control products.
- Ability to read and interpret elementary and control drawings.
- Strong team orientation and strong interpersonal skills.
- Ability to work with all levels of the organization.
- Strong organizational skills with high attention to detail and sense of urgency in dealing with case backlog.
- Strong oral and written communication skills to effectively communicate in English with customers.
- Proven leadership skills and ability to effectively integrate into team matrix/organization.
Benefits
- Paid Parental leave (gender neutral)
- Life insurance
- Retirement plan
- Accident insurance
- Wellbeing program
