Customer Service Resolution Specialist

hace 4 semanas


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

Company Overview:

Citigroup Inc. and its subsidiaries, part of the Grupo Financiero Banamex, are global leaders in providing financial services to individuals, businesses, and institutions.

Salary Range:

$60,000 - $90,000 per annum, depending on qualifications and experience

About the Role:

The Customer Service Analyst 2 plays a vital role in our Institutional Customer Service team, responsible for delivering exceptional client support and ensuring timely resolution of customer issues.

Key Responsibilities:

  • Serve as the primary point of contact for internal partners and external clients, coordinating with key teams to identify and resolve complex customer concerns
  • Ensure customer inquiries are addressed promptly and efficiently, adhering to departmental standards and best practices
  • Conduct thorough analyses to address client needs and develop effective solutions
  • Communicate resolutions clearly and concisely to clients, maintaining transparency throughout the process
  • Develop and maintain strong relationships with clients through regular communication and personalized service
  • Inform clients about system failures, market issues, and other relevant matters, providing regular updates and resolution status
  • Exercise sound judgment when assessing risk, prioritizing the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations

Requirements:

  • 0-2 years of relevant experience in customer-facing roles
  • Experience in customer service or a related field is highly preferred
  • Proficiency in computer applications and software
  • Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively
  • Proven analytical and investigative skills, with the ability to identify and resolve complex customer issues
  • Ability to work under limited supervision within a team environment, with a focus on delivering high-quality results
  • Bachelor's degree or equivalent experience

Benefits:

  • Comprehensive health insurance plan
  • Retirement savings plan with company match
  • Opportunities for professional development and career growth
  • Recognition and rewards for outstanding performance

Others:

Citi is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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