Pregnancy Care Coordinator

hace 1 semana


Xico, México New Life Mexico A tiempo completo

Pregnancy Care Coordinator Job Description

About the Role:

We are seeking a highly skilled and compassionate Pregnancy Care Coordinator to join our team at New Life Mexico. As a Pregnancy Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our surrogate mothers and intended parents.

Main Responsibilities:

  • Coordinate pregnancy care of surrogate mothers according to doctor's instructions, providing exceptional support and guidance throughout the pregnancy journey.
  • Develop and maintain strong relationships with surrogate mothers, intended parents, and medical professionals to ensure seamless communication and care.
  • Update pregnancy care records and modules on a regular basis, ensuring accurate and timely information is available to all stakeholders.
  • Coordinate payments and invoices, ensuring timely and efficient financial transactions.
  • Assist with baby delivery coordination, including hospital bills and logistics.
  • Collect testimonials, reviews, and family photos for marketing purposes, showcasing the positive experiences of our surrogate mothers and intended parents.
  • Provide exceptional customer service to surrogate mothers, addressing their needs and concerns in a compassionate and professional manner.
  • Collect video testimonials from pregnant surrogate mothers on a regular basis.
  • Be open to constructive criticism and feedback, using it as an opportunity for growth and improvement.

Requirements:

  • Fluency in English
  • Excellent communication and problem-solving skills, with the ability to provide genuine care, warmth, and support to patients and surrogate mothers.

Work Environment:

This is a full-time position, requiring the ability to commute or relocate to Cancún, QRoo.

Experience:

Customer service experience is preferred, but not required.



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