Pregnancy Care Coordinator
hace 1 semana
Pregnancy Care Coordinator Job Description
About the Role:
We are seeking a highly skilled and compassionate Pregnancy Care Coordinator to join our team at New Life Mexico. As a Pregnancy Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our surrogate mothers and intended parents.
Main Responsibilities:
- Coordinate pregnancy care of surrogate mothers according to doctor's instructions, providing exceptional support and guidance throughout the pregnancy journey.
- Develop and maintain strong relationships with surrogate mothers, intended parents, and medical professionals to ensure seamless communication and care.
- Update pregnancy care records and modules on a regular basis, ensuring accurate and timely information is available to all stakeholders.
- Coordinate payments and invoices, ensuring timely and efficient financial transactions.
- Assist with baby delivery coordination, including hospital bills and logistics.
- Collect testimonials, reviews, and family photos for marketing purposes, showcasing the positive experiences of our surrogate mothers and intended parents.
- Provide exceptional customer service to surrogate mothers, addressing their needs and concerns in a compassionate and professional manner.
- Collect video testimonials from pregnant surrogate mothers on a regular basis.
- Be open to constructive criticism and feedback, using it as an opportunity for growth and improvement.
Requirements:
- Fluency in English
- Excellent communication and problem-solving skills, with the ability to provide genuine care, warmth, and support to patients and surrogate mothers.
Work Environment:
This is a full-time position, requiring the ability to commute or relocate to Cancún, QRoo.
Experience:
Customer service experience is preferred, but not required.
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