Customer Service Representative for Property Insurance
hace 7 días
At Allstate, we're driven by innovation and a passion for customer satisfaction. As a leader in property and casualty insurance servicing, we're always pushing the boundaries to meet our customers' evolving needs.
We're seeking a skilled Customer Service Representative to join our team. This role requires providing exceptional quality customer service regarding property insurance. You'll support borrowers and agent/carriers by offering detailed information on their insurance requirements & needs, provide next step instructions, de-escalate calls, process complaints, and handle insurance disbursements.
Key Responsibilities:
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- Handles inbound telephone calls from borrowers, agents, and carriers related to property insurance in order to resolve customer inquiries & needs
- Meets and maintains availability standards, schedule adherence, and attendance guidelines
- Navigates and updates system of records and notates system as required
- Assists answering questions in the help channels
- Receives cross-training to assist different client queues
Requirements:
- High School Diploma or GED
- 1-2 years experience in customer service or a related field
Benefits:
You'll be part of a dynamic team that values connection and belonging. Our inclusive environment has earned recognition for diversity and inclusivity awards. With competitive pay and benefits, you'll enjoy a flexible work environment that encourages growth and development.
We offer a range of insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance, and more. Our industry leaders strive to deliver innovative solutions to meet the evolving needs of our customers.
Compensation: The estimated salary for this role is between $45,000 - $65,000 per year, depending on experience and qualifications.
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