Software Support Expert

hace 2 semanas


Xico, México Thomson Reuters A tiempo completo

We are seeking a highly skilled Software Support Expert to join our team.

As a Software Support Expert, you will play a critical role in driving continual service improvement and innovation in productivity, software quality, and reliability. You will be responsible for monitoring and analyzing business operational and technical key metrics, effectively articulating complex problems, concepts, and solutions to varied audiences, and participating in complex initiatives such as large-scale upgrades.

You will partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Additionally, you will ensure documentation, processes, and procedures are updated regularly and participate in a continuous learning culture and a curiosity about emerging technologies.

This is an excellent opportunity to join a dynamic team where you will have the chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus a range of benefits including hybrid work model, comprehensive benefit plans, flexible and supportive benefits for work-life balance, and more.

In this role, you will also have access to LinkedIn Learning, internal Talent Marketplace, Ten Thousand Coffees Thomson Reuters café networking, and two paid volunteer days annually.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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