Dispute Resolution Analyst II

hace 1 mes


Xico, México Global Payments A tiempo completo
Job Overview

As a Dispute Resolution Analyst II at Global Payments, you will play a critical role in ensuring the smooth operation of our payment solutions. Our team is driven by a passion for success and a commitment to delivering best-in-class payment technology and software solutions.

About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Dispute Resolution Analyst II. In this role, you will be responsible for researching and resolving customer chargebacks, applying bank and card industry regulations, and compiling aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.

Responsibilities
  1. Researches, processes, and resolves chargeback/reversal requests for multiple dispute reason codes and supported card brands by utilizing established processes in a multi-client/system environment and adhering to association regulations.
  2. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
  3. Prepares and assists less experienced Chargeback Specialists with the preparation of case documentation, including organizing supporting documentation and compiling additional data necessary to further the case.
Requirements
  • High School Diploma or Equivalent
  • Typically Minimum 2 Years Relevant Experience
  • Preferred Qualifications: 2-4 years related work experience handling dispute resolutions throughout the association lifecycle.
What We Offer

At Global Payments, we offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. As a member of our team, you will have the opportunity to develop advanced knowledge of multiple card brands and federal regulations governing credit card chargebacks and reversals through training and online research.

Salary Information

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience and qualifications.



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