Transaction Dispute Resolution Expert

hace 2 semanas


Xico, México Global Payments A tiempo completo

About Global Payments

At Global Payments, we empower millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.

A Competitive Salary & Benefits Package

The salary for this role is estimated to be around $45,000-$60,000 per year, depending on experience and qualifications. In addition to a competitive salary, Global Payments offers a range of benefits, including health insurance, retirement plans, and paid time off.

Job Description

We are seeking an experienced Transaction Dispute Resolution Expert to join our team. As a key member of our customer support team, you will be responsible for researching and resolving customer chargebacks in a timely and efficient manner.

Your Key Responsibilities:

  • Research and resolve customer chargebacks, including detailed transaction analysis and communication with merchants and cardholders.
  • Apply bank and card industry regulations and practices in resolving disputes.
  • Compile aggregate statistics on chargebacks to identify patterns and improve overall customer service.
  • Develop a familiarity with multiple card brands (Visa, MasterCard, Discover, Amex) and federal regulations governing credit card chargebacks and reversals.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • A minimum of 2 years' relevant experience handling dispute resolutions throughout the association lifecycle.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.

What We Offer

In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a real difference in the lives of our customers.



  • Xico, México Global Payments A tiempo completo

    Job Description:We are seeking a skilled Dispute Resolution Specialist to join our team at Global Payments. In this role, you will be responsible for researching and resolving customer chargebacks in a timely and professional manner.About the Role:Research and resolve customer chargebacks by utilizing established processes and adhering to association...


  • Xico, México Global Payments A tiempo completo

    Job SummaryWe are seeking an experienced Chargeback Resolution Expert to join our team at Global Payments. As a key member of our operations team, you will play a critical role in resolving customer chargebacks and ensuring the highest level of service for our clients.About the RoleThe Chargeback Resolution Expert will be responsible for researching and...

  • Chargeback Specialist I

    hace 4 semanas


    Xico, México Global Payments A tiempo completo

    Job DescriptionAt Global Payments, we are driven by our passion for success and committed to delivering best-in-class payment technology and software solutions. We are seeking a highly skilled Chargeback Specialist I to join our dynamic team.About the RoleThe successful candidate will be responsible for researching and resolving customer chargebacks in a...


  • Xico, México Global Payments A tiempo completo

    Job DescriptionWe are seeking a skilled Dispute Resolution Specialist III to join our team at Global Payments. As a key member of our operations department, you will be responsible for researching and resolving customer charge backs in a timely and professional manner.ResponsibilitiesResearches, processes, and resolves chargeback/reversal requests for all...


  • Xico, México Global Payments A tiempo completo

    Job OverviewAs a Dispute Resolution Analyst II at Global Payments, you will play a critical role in ensuring the smooth operation of our payment solutions. Our team is driven by a passion for success and a commitment to delivering best-in-class payment technology and software solutions.About the RoleWe are seeking a highly skilled and detail-oriented...


  • Xico, México Global Payments A tiempo completo

    Global Payments is a leading provider of payment technology and software solutions, enabling millions of people to move money between buyers and sellers every day.Company OverviewWe are driven by our passion for success and deliver best-in-class payment technology and software solutions. Our worldwide team helps over 3 million companies, more than 1,300...


  • Xico, México Storicard A tiempo completo

    En Storicard estamos buscando un Especialista en Disputas y Aclaraciones Bancarias para unirse a nuestro equipo de expertos. Esta es una excelente oportunidad para alguien con pasión por la resolución de problemas complejos y que quiera contribuir al éxito de nuestra empresa.Sobre el puesto:Nuestro Especialista en Disputas y Aclaraciones Bancarias será...


  • Xico, México Logitech A tiempo completo

    About the RoleWe are seeking a skilled Logitech Collections Expert to join our team in Mexico. As a key member of our Finance department, you will be responsible for ensuring the completeness of invoicing and other customer-specific requirements around Accounts Receivable processes.Key ResponsibilitiesEnsuring completeness of invoicing (CFDI) and other...


  • Xico, México Johnson Controls, Inc. A tiempo completo

    Job Summary:The Johnson Controls, Inc. is seeking a highly skilled Certified Warranty Resolution Expert to join their team in resolving warranty claims efficiently and effectively. As a key member of the organization, this individual will play a vital role in ensuring timely and quality responses to internal customers.About Us:Johnson Controls, Inc. is a...


  • Xico, México Global Payments (Beamery) A tiempo completo

    About This RoleWe are seeking a highly skilled Chargeback Resolution Expert to join our team at Global Payments (Beamery). As a key member of our organization, you will play a vital role in providing exceptional customer service and resolving complex technical issues related to credit card transactions.In this exciting opportunity, you will have the chance...


  • Xico, México Porch Mexico A tiempo completo

    Porch Group is a vertical software company that revolutionizes the home services and insurance industries by offering innovative solutions to over 28,500 companies and 350,000 policyholders across the country.The company's mission is to transform the way people buy, sell, move, and manage their homes throughout their entire home journey. This ambitious goal...


  • Xico, México Avantor A tiempo completo

    Avantor seeks an experienced HR Supervisor to lead our Transaction Delivery team within the HR Shared Services Center.As a key member of our HR team, you will be responsible for overseeing the execution of HR transactions, ensuring the delivery of high-quality HR services, and driving continuous improvement in processes and systems. Your expertise will help...


  • Xico, México Xl Catlin A tiempo completo

    Job OverviewXl Catlin, the P&C and specialty risk division of AXA, is a leader in solving complex risks. We reinvent insurance for mid-sized companies, multinationals, and individuals by providing innovative solutions.About the RoleWe are seeking an Insurance Claims Resolution Expert to join our team. This role involves evaluating and handling complex...

  • Account Manager

    hace 3 semanas


    Xico, México Proliance General Contractors A tiempo completo

    Proliance General Contractors: A leading general contractor seeking an experienced Account Manager to play a key role in resolving claims and building client trust. By effectively communicating with clients, you will contribute to our revenue goals and client satisfaction.Key Responsibilities:• Communicate clearly the expectations of the claims process to...

  • Financial Analyst

    hace 2 días


    Xico, México Hsbc A tiempo completo

    Company OverviewHSBC is a leading global banking and financial services organisation with operations in 64 countries and territories. Our vision is to be one of the world's leading banks, enabling businesses to thrive and economies to prosper. Job DescriptionWe are seeking an experienced professional to join our team as a Financial Analyst - Transaction...


  • Xico, México Fortive Corporation A tiempo completo

    Job SummaryAs a Financial Transaction Specialist at Fortive Corporation, you will play a vital role in ensuring the accuracy and compliance of financial transactions. This includes validating approvals, completeness, and correctness of invoice details, as well as processing 3-way matching of invoices. Your attention to detail and ability to meet tight...

  • Labor Relations Manager

    hace 3 semanas


    Xico, México Citi A tiempo completo

    Citi seeks a seasoned Labor Relations Manager to provide strategic leadership and guidance in employee relations, ensuring compliance with policies, practices, and regulations. As a key member of the HR team, you will be responsible for developing and implementing employee relations strategies to minimize grievances and disputes.Responsibilities:•...


  • Xico, México Conduent De Mexico S.A. De C.V. A tiempo completo

    **Overview**We are seeking a skilled Transaction Processing Associate III to join our team at Conduent De Mexico S.A. De C.V.**Salary Range:** $45,000 - $65,000 per year**Job Summary:This role involves performing business support or technical work using data organizing and coordination skills.**Key Responsibilities:Perform tasks based on established...


  • Xico, México Citi A tiempo completo

    Job DescriptionThe Global Credit Portfolio Expert plays a crucial role in managing Citi's exposure to clients and counterparties worldwide.Responsibilities:Analyze and approve counter-party credit limits for trading, transactional, and financing businesses with funds.Develop risk management frameworks and processes for funds.Advise businesses and clients on...


  • Xico, México World Business Lenders, Llc A tiempo completo

    World Business Lenders, LLC is a US-based company providing general-purpose short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States.The position requires excellent oral and written command of the English language. **Resumes must be submitted in English.**In a fast-paced, high-expectation...