Transaction Dispute Resolution Expert
hace 2 semanas
About Global Payments
At Global Payments, we empower millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.
A Competitive Salary & Benefits Package
The salary for this role is estimated to be around $45,000-$60,000 per year, depending on experience and qualifications. In addition to a competitive salary, Global Payments offers a range of benefits, including health insurance, retirement plans, and paid time off.
Job Description
We are seeking an experienced Transaction Dispute Resolution Expert to join our team. As a key member of our customer support team, you will be responsible for researching and resolving customer chargebacks in a timely and efficient manner.
Your Key Responsibilities:
- Research and resolve customer chargebacks, including detailed transaction analysis and communication with merchants and cardholders.
- Apply bank and card industry regulations and practices in resolving disputes.
- Compile aggregate statistics on chargebacks to identify patterns and improve overall customer service.
- Develop a familiarity with multiple card brands (Visa, MasterCard, Discover, Amex) and federal regulations governing credit card chargebacks and reversals.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- A minimum of 2 years' relevant experience handling dispute resolutions throughout the association lifecycle.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
What We Offer
In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a real difference in the lives of our customers.
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