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IT Support Specialist
hace 1 mes
**Key Responsibilities:**
- Apply technical expertise to manage and maintain infrastructure or software platforms of moderate complexity. Resolve technical issues of moderate complexity within a given technical area. Collaborate with team members or other IT teams as needed. Identify potential escalations and proactively inform management.
- Provide solutions to prevent problems from occurring in the area of responsibility, including patch management. Review, implement, and verify changes/solutions of medium complexity and risk. Ensure configuration management database entries are complete and accurate.
**Required Qualifications:**
- Bachelor's degree in Management Information Systems, Computer Science, or equivalent experience and 0 to 2 years of related experience.
**Essential Skills and Knowledge:**
- Basic skills in scripting and/or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Strong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possesses creative ability, credibility, and self-confidence.
