Senior Manager of Community Operations

hace 1 día


Ciudad de México, Ciudad de México DiDi Global A tiempo completo
About DiDi Global Inc.

DiDi Global Inc. is a leading mobility technology platform that offers a wide range of app-based services across various markets. Our mission is to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

Job Summary

We are seeking a Senior Manager of Community Operations to lead and manage a dynamic team focused on fostering an engaged and vibrant customer community. This role is integral to driving customer satisfaction, loyalty, and advocacy by ensuring that community platforms are effectively utilized, moderated, and aligned with the broader CX strategy.

Key Responsibilities
  • Develop and execute a comprehensive community strategy aligned with business objectives.
  • Oversee the day-to-day operations of customer community platforms, ensuring a positive and engaging experience for all members.
  • Collaborate with cross-functional teams to integrate community feedback into broader CX initiatives.
  • Lead, mentor, and develop a team of community account managers and moderators, fostering a culture of collaboration, innovation, and continuous improvement.
  • Set clear performance goals and regularly assess team performance to ensure alignment with business objectives.
  • Monitor and analyze community metrics to assess the health and effectiveness of community initiatives.
  • Provide actionable insights and recommendations to senior leadership based on community feedback and trends.
Requirements
  • Mandatory fluent English and advanced Spanish.
  • 8+ years of relevant work experience in management consulting, operations, customer service, or business development.
  • 5+ years of leading teams or cross-functional projects.
  • Deep experience with continuous improvement methodologies.
  • Advanced communication skills (written and spoken).
  • Experience creating and optimizing processes.
  • Strong analytical and critical thinking skills.
About Us

At DiDi, we believe that our differences are our biggest source of strength. We are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. We strive to create a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions, and better serve the communities we're a part of.



  • Ciudad de México, Ciudad de México DiDi Global A tiempo completo

    About DiDi GlobalDiDi Global Inc. is a leading mobility technology company that offers a wide range of app-based services across various markets. Our mission is to provide innovative transportation solutions that improve the lives of our users and contribute to the development of sustainable cities.Job SummaryWe are seeking a highly experienced Senior...


  • Ciudad de México, Ciudad de México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    About the RoleThe Senior Quality Assurance Manager at SENIOR SPIRIT OF ROSELLE PARK is responsible for ensuring the design, construction, validation, maintenance, and overall compliance of facilities, systems, and processes.Key Responsibilities:Provide quality expertise to support clinical and commercial gene therapy products, ensuring full audit support of...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job DescriptionJob Title: Senior Manager, Trade OperationsJob Summary:We are seeking a highly experienced and skilled Senior Manager, Trade Operations to join our team at 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex. As a Senior Manager, Trade Operations, you will be responsible for leading the Trade Operations team and...


  • Ciudad de México, Ciudad de México airbnb, Inc. A tiempo completo

    Unlock Growth Opportunities with AirbnbAirbnb, Inc. is seeking a seasoned professional to drive community growth and expansion in North America. As a Senior Community Growth Manager, you will play a pivotal role in shaping the future of our Co-host marketplace.Key Responsibilities:Design and implement effective strategies to drive Co-host growth and...


  • Ciudad de México, Ciudad de México airbnb, Inc. A tiempo completo

    About the RoleAirbnb, Inc. is seeking a highly skilled Senior Community Growth Manager to join our team. As a key member of our Community Growth team, you will be responsible for driving the growth and expansion of our Co-host marketplace.Key Responsibilities:Design and implement effective strategies to drive Co-host growth and engagementDevelop and maintain...


  • Ciudad de México, Ciudad de México Coca-Cola A tiempo completo

    {"Job SummaryWe are seeking a highly skilled and experienced Senior Manager to lead our Franchise Operations in the North Region. As a key member of our team, you will be responsible for driving business growth, overseeing operations, and implementing strategic initiatives to achieve our goals.Key ResponsibilitiesDevelop and execute business plans to drive...

  • Senior DevOps Engineer

    hace 1 semana


    Ciudad de México, Ciudad de México Lawton Senior Living A tiempo completo

    About Lawton Senior LivingWe are a leading provider of senior living services, dedicated to delivering exceptional care and support to our residents. Our innovative approach to senior care focuses on creating a warm and welcoming community that fosters social connections, personal growth, and overall well-being.As a Senior DevOps Engineer, you will play a...


  • Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    About the RoleThe Senior Operations Manager is a senior management level position responsible for overseeing the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...


  • Ciudad de México, Ciudad de México Citi A tiempo completo

    Job SummaryThe Senior Operations Manager is a senior management level position responsible for overseeing the delivery of operations support services in alignment with Citi's operations support infrastructure and processes.Key ResponsibilitiesLead and manage professional teams and departments through delegation of tasks and responsibilities.Conduct...


  • Ciudad de México, Ciudad de México PayPal A tiempo completo

    About the Role:The Payments Senior Manager will play a crucial role in driving the success of PayPal's Payment Products and Engineering team. This individual will be responsible for creating, measuring, and suggesting improvements to Card and Bank Platform KPIs, focusing on enhancing day-to-day operations.Key Responsibilities:Create measurable KPIs that...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Job SummaryAmazon is seeking a highly skilled Senior Operations Manager to lead our Last Mile teams in delivering exceptional customer experiences. As a key member of our Operations and Logistics network, you will be responsible for managing the daily operations of our Delivery Stations, ensuring seamless parcel sorting and processing, and driving innovation...


  • Ciudad de México, Ciudad de México DiDi Global A tiempo completo

    About DiDi Global Inc.DiDi Global Inc. is a leading mobility technology platform that offers a wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa. Our services include ride-hailing, taxi-hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleAs a Senior Operations Manager, Logistics and Delivery, you will play a critical role in ensuring the seamless execution of Amazon's Last Mile operations. This involves leading a team of Process Assistants and Delivery Service Partners (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job...


  • Santiago de Querétaro, Querétaro de Arteaga, México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    Job SummaryWe are seeking a highly experienced Senior Quality Assurance Manager to join our team at SENIOR SPIRIT OF ROSELLE PARK. As a key member of our Global Quality team, you will be responsible for ensuring the highest standards of quality in our operations and products.Key ResponsibilitiesDevelop and implement quality systems and processes to ensure...


  • Santiago de Querétaro, Querétaro de Arteaga, México Senior Spirit Of Roselle Park A tiempo completo

    {"h1": "Job Title: Senior Quality Assurance Manager", "h2": "Job Summary", "p": "We are seeking a highly experienced Senior Quality Assurance Manager to join our team at Senior Spirit Of Roselle Park. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality in our products and services. Your...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. in Mexico City. As a key member of our Amazon Transportation Services team, you will be responsible for the strategic streamlining of border crossing operations to enable the access of products...


  • Ciudad de México, Ciudad de México SpotOn, Inc A tiempo completo

    Job SummaryWe are seeking a highly experienced and dynamic Senior Client Experience Manager for Technical Support PODs to lead and optimize our call center operations. As a Senior Client Experience Manager, you will be responsible for overseeing a team of Client Experience Leaders & Analysts, ensuring exceptional client support, and driving performance...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Operations Manager to join our team at Amazon. As a key member of our Support Engineering organization, you will be responsible for inspiring and leading managers to provide world-class leadership and management practices for our growing team of engineers.You will work closely with global stakeholders...


  • Ciudad de México, Ciudad de México SpotOn - Corporate A tiempo completo

    About the RoleWe are seeking a highly experienced and dynamic Senior Client Experience Manager for Technical Support PODs to lead and optimize our call center operations. As a Senior Client Experience Manager, you will be responsible for overseeing a team of Client Experience Leaders & Analysts, ensuring exceptional client support, and driving performance...


  • Ciudad de México, Ciudad de México Flextal Staffing Llc A tiempo completo

    About the RoleFlextal Staffing Llc is seeking a seasoned and results-driven Senior Operations Manager to oversee our activation team and help us expand our presence in rapidly growing markets.The Senior Operations Manager will lead a team of market activation leads and representatives, develop strategies, and implement best practices to optimize efficiency...