Hotel Reservation Clerk

hace 4 días


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly organized and detail-oriented Hotel Reservation Clerk to join our team at Courtyard Mexico City Airport. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • License or Certification: None
About Us

Courtyard is a Marriott International brand that is passionate about better serving the needs of travelers everywhere. We are committed to providing a guest experience that goes above and beyond, and we are looking for individuals who share our passion for delivering exceptional service.

As a member of our team, you will have the opportunity to work with a diverse group of people, learn new skills, and grow your career in a dynamic and supportive environment.



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