Hotel Reservation Clerk
hace 4 días
We are seeking a highly organized and detail-oriented Hotel Reservation Clerk to join our team at Courtyard Mexico City Airport. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.
Key Responsibilities- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- License or Certification: None
Courtyard is a Marriott International brand that is passionate about better serving the needs of travelers everywhere. We are committed to providing a guest experience that goes above and beyond, and we are looking for individuals who share our passion for delivering exceptional service.
As a member of our team, you will have the opportunity to work with a diverse group of people, learn new skills, and grow your career in a dynamic and supportive environment.
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