Sales Lead Jr
hace 1 semana
Job Summary:
The Sales Lead Jr. is responsible for supporting the store management team by effectively performing the responsibilities of a Leader on Duty (LOD). This includes creating a selling culture, enhancing the customer experience, and achieving store sales goals. In the absence of a member of management, the Sales Lead Jr. is authorized to open and close the store, complete cash refunds, and perform other duties as needed.
Key Responsibilities:
- Perform the responsibilities of the LOD, as outlined in the AE LOD Program, to lead a Customer First culture.
- Communicate clear expectations and hold the store associates and themselves accountable to achieving all brand, performance, and behavior standards.
- Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.
- Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximize business opportunities.
- Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
- Drive AE brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.
- Lead role in training, developing, and coaching the associate team to create a Customer First culture.
- Motivate associates by providing feedback and recognition for behaviors that drive positive results.
- Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.
- Maintain company brand standards per the 5 S's (In Size, Styled, Stocked, Standard, Signed).
- Execute strategic, brand-appropriate merchandising product moves to maximize presentation and drive sales.
- Ensure consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP.
- Execute all daily operational procedures and support the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
Authority:
In the absence of a member of management, the Sales Lead Jr. is authorized to:
- Open store Monday through Friday only; close store Sunday through Wednesday if necessary.
- Complete cash refunds for returned merchandise.
- Complete employee purchase transactions.
- Complete cash pay-outs for store purchases and services (up to $50.00).
- Receive merchandise shipment; complete markdowns on sale and damaged goods.
- Complete morning bank deposits.
Qualifications:
- Minimum High School education or equivalent.
- Minimum 1 – 2 year retail experience or equivalent education.
- Team leader experience preferred.
- Must have flexible availability for store needs.
- Ability to receive feedback and take action when appropriate.
- Demonstrated business acumen.
- Demonstrated ability to communicate effectively with customers and store team.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
- Ability to perform all Essential Job Functions.
- Proficient use of technology.
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