Incident Response Specialist

hace 11 horas


Xico, México Cognizant A tiempo completo

We're seeking a skilled professional to join our team as an Incident Manager Jr. at Cognizant, a leading IT services provider. This exciting opportunity will allow you to work with our clients, supporting their IT operations and ensuring seamless service delivery.

Key Responsibilities:
  • Monitor and respond to service alerts from cloud-based systems, utilizing your analytical skills to identify and resolve issues.
  • Collaborate with cross-functional teams to facilitate incident triage, coordination, and resolution, ensuring timely and effective communication.
  • Develop and maintain reports on key performance indicators (KPIs) to inform management decisions and drive process improvements.
  • Provide leadership and mentorship to the ticket management team, promoting a culture of excellence and continuous learning.
Requirements:
  • 2-3+ years of experience in IT, with a strong background in IT service management.
  • Proficiency in Microsoft Excel and data analytics, with the ability to interpret and present complex data insights.
  • ITIL foundation certification or equivalent knowledge, with experience in using JIRA/Confluence, SNOW, or similar ticketing systems.
Why Cognizant?

At Cognizant, we offer a dynamic and inclusive work environment, where you can grow your career and develop your skills. Our commitment to diversity, equity, and inclusion ensures that everyone has the opportunity to thrive. We invest in our people's well-being and provide ongoing support and funding for training and development. Join us and be part of a global team that values innovation, collaboration, and excellence.



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